This unique leadership opportunity will oversee operations of three key Specialty Deaprtments within the DuPage Medical Group--Urology, Gastroenterology and Ophthalmology. Additionally, all are multi-site locations. Position demands a minimum of 2-3 years demonstrated Healthcare Practice Management experience, preferrably within a specialty area, managing both clinical and non clinical employees, and solid work experience and interest in working with metrics. A backround in LEAN principles a plus. Bachelors degree required, Masters a plus.
Reporting to our Executive Director and Site Physician Leaders, the Practice Manager has responsibility for overseeing Practice operations in accomplishment of Practice and DMG goals.
The Practice Manager ensures work is accomplished in accordance with DMG policies and external government laws and regulations.
Seeks opportunities to improve operations and is an active member of the broader DMG management team.
Key Responsibility Areas:
**Depending on Practice Site Requirements, an incumbent in this position may not perform all the key responsibilities listed below.
However, it is expected that at least 80% of the responsibilities are performed for this job.
Travel to other sites may be required.
Collaborates with physicians on accomplishing Practice goals:
financial targets, quality/patient satisfaction targets.
Keeps physicians informed on progress toward goal accomplishment.
Communicates with physicians organizational initiatives, policies, and assists them in interpretation and working within organizational parameters.
Organizes/budgets resources (people, equipment, materials) to deliver effective patient care.
Reviews Practice site goals and arranges work to accomplish goals.
Develops short range targets as indicators toward reaching goals.
Reviews financial and patient outcomes and assures outcomes fall within acceptable pre-determined limits. Trends data and investigates outliers to determine if action is warranted for correction and prevention.
Plans for acquisition, alignment, and engagement of human resources through selection, on-boarding, coaching, appraisal, and development.
Seeks to create an environment with emphasis on team work in accomplishing the mission and goals of the Practice and DMG.
Appropriately seeks guidance in assistance with human resource concerns.
Assesses the patient experience through various methodologies of collecting information from patients.
Tracks complaints and responds to address complaints in a timely manner.
Works toward recovering and ensuring the needs of patients are met.
Appropriately educates the patient on DMG policies in order to enhance and prevent misunderstandings.
Brings issues forward to Directors for resolutions that are based in organizational systems.
Member of the Management Team, representing their Practice to other DMG management associates.
May participate in Ad Hoc or Standing Committees.
Representative of DMG in the community at large.