Toys R Us 5,143 reviews - Appleton, WI

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Job Number:



Job Summary

The "Winning @ Service" Team Member is responsible to consistently deliver superior service experiences for Babies "R" Us guests and colleagues. The ideal candidate for this position is someone who has consistently achieved selling results by using selling behaviors to assist the guest with product choices as well as attachments and guest services to drive sales. The ultimate goal of this role is to create an emotional connection with every person involved with the arrival of a new baby, whether that is parents, siblings, grandparents or friends and create a guest for life.

As the baby product authority, the Baby Furniture and Baby Gear departments must ensure that all of our guests leave our stores confidant, excited and happy with their choices for the new arrival. The Supreme Service Team Member is responsible for those consistent, positive interactions that results in the sale of merchandise to our guests.


Maintain a clean and safe shopping environment for guests

Communicate out of stock and other guest impacting issues to Supervisor immediately

Communicate all safety requirements to our guests

Take product knowledge information and use it appropriately to share features and benefits of items with guests to assist with purchasing decisions.

Use "Make the Sale" concepts to ensure that we are meeting the guest needs

Drive sales in Furniture and Baby Gear department by achieving set goals


Specific Qualifications:
Proven ability to demonstrate the use of selling skills :
To assist the guest with product choices as well as attachments and guest services.

(BBP, Loyalty)

Understand a guests needs and concerns around product selection

To deliver supreme service using the STAR model with all of our guests, Every Day, Every Time

Knowledge of safety requirements for all furniture products

Ability to solve problems and resolve issues rapidly

Ability to handle multiple guests and ensure supreme service is provided

Proven ability to work together with peers and ensure all our guest needs are met and exceeded

Excellent follow up skills

Ability to use specific technology in department (store systems)

**Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time.

Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

Thank you for your interest in Toys"R"Us, Inc.!

Job Function


Store Team Member

Primary Location



Work Locations


Appleton, WI SBS

4411 W Wisconsin Ave






About this company
5,143 reviews
Toys“R”Us, Inc. is the world’s leading dedicated toy and baby products retailer, offering a differentiated shopping...