Senior Customer Information Representative
Liberty Mutual - Dover, NH

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Advance your Customer Service career at Liberty Mutual Insurance - A Fortune 100 Company! Superior Customer Service is our primary goal.

As a Liberty Mutual Insurance Customer Information Representative, you'll be a key point of contact for our customers, answer questions, addressing concerns, and supporting Liberty Mutual Insurance's mission of "helping people live safer, more secure lives."

You will perform a full range of customer serives activies such as obtaining information from policy holder callers, responding to inquiries or problems and explaining processing procedures. Superior customer focus is our primary goal: we make it possible for you to provide it.

Provide direct guidance and assistance to customers regarding routine inquiries and/or problems following established Company guidelines.

Telephone policyholders to obtain pre-qualified leads for insurance. May schedule appointments for sales representatives.

Maintain logs, records and reports as required to maintain accurate information and reporting capabilities for active and/or potential customers.

Alert management to potential problems with active customers and refer non-routine inquiries and/or problems to supervisor or appropriate personnel.

Coordinate efforts to supply customer information from point of sale to invoicing with appropriate coding.

Responsible for communicating this information to customer in format requested.

Act as a liaison between management and customer for routine information and reports requested.

Perform additional related office support duties as requested i.e., maintain office stock supplies, prepare mailings.

High school degree or equivalent, plus a minimum of 1 year of related work experience is required.

Ability to write and speak in concise, accurate, and understandable terms when responding to policy holders.

Demonstrated knowledge of customer service requirements, company products and the insurance industry.

Ability to be detail oriented and thorough.

Excellent interpersonal, oral & written communication skills and influencing skills

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following


401K and Company paid pension plan

Medical coverage

Dental coverage

Paid time-off


Discounts on automobile and homeowner's insurance

Discount fitness memberships

Flexible spending accounts

Tuition reimbursement

Vision care coverage

Work/Life resources

Credit Union membership

Employee and Dependent life insurance

Disability insurance

Accidental death & dismemberment insurance

About this company
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Liberty Mutual Insurance helps people preserve and protect what they earn, build, own and cherish. Keeping this promise means we are there...