Assistant Guest Service Manager
Crowne Plaza Tysons Corner - McLean, VA

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The following are basic expectations for this position: 1. Strong interpersonal/leadership skills, professional caring approach towards employees. 2. "Guest First" approach.

3. Minimum 2years supervisory hotel desk experience. 4. Experience in cash handling, accounting, computer systems - both point of sale and office administration.

5. Flexible schedule Desirable Qualifications: 1. Assistant Guest Service Manager experience in a select-service hotel, or supervision in a full-service 2. Minimum 2 year college preferred.

3. Knowledge and experience in budgeting and business planning. Located in the heart of Tysons Corner, McLean, Virginia the Crowne Plaza Tysons Corner allows quick access to I-495 Capitol Beltway, Rt. 66, Dulles International Airport, Reagan National Airport and Washington DC.

We are directly across the street from Tysons Galleria II and Tysons Corner Center Shopping Malls. We are within walking distance of numerous government contractors; Deltek, General Dynamics, Booz Allen Hamilton, SAIC, Northrup Grumman, TRW and Mitre Corporation. We provide complimentary shuttle service to the Metro and local businesses. Some of our amenities include 24-hour complimentary business center, fitness center, Jr.

Olympic size indoor pool, O'Malley's Sports Pub, The Tuscan Grille? and much more. Assist in the overall operation of the Guest Service area which includes: Front Desk, PBX, Reservations, Bell Staff and transportation Services. Focus on guest satisfaction, employee training and maintaining the standards set forth in "Our Quality Pledge and Standards of Service".

Company's Mission Statement and Hotel's Mission Statements are of the utmost importance. The position entails active involvement with guests and employees. This is a hands-on position that requires leading assigned shifts and supporting the GSM. Assist in generating maximum financial performance of the Guest Service area.

This includes assisting the generation of Transient Room Revenue and effective cost controls. 2. Provide guest services that meet or exceed company standards. 3.

Assist in the training and development of Guest Service supervisory and line staff. 4. Assist in achieving the human resource goals for the Front Office area: a. Proper hiring and orientation of new team members.

b. Effective training and development of team members. c. Provide a professional and caring work environment.

d.Maintain effective communication and feedback with departmental staff and GSM. 5.Maintain a professional and ethical image for the Front Office areas of the Hotel. 6.Assist in the maintenance of HMS and Holidex Systems, phone, POS, Comsat and HCR 1000 or other reservation and in-house systems as denoted by franchise affiliation. 7.Assist in the maintenance of revenue controls.

a.Through use of rate and inventory management. b.Use of VHP (View Hotel Percentage) reports with the GSM/Reservations Manager to determine when rates should be fluctuating. c.Attend bi-weekly rooms yield meetings in absence of GSM.