Mobility and Nomadic Product Support Engineer
ViaSat 42 reviews - Denver, CO

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Do you enjoy working in a fast-paced environment with complex, cutting edge tools to implement and support secure communications networks around the globe? If you do, then ViaSat is your future home. We’re expanding and this is an opportunity for you to come in and take this group to the next level!
In this role, you will be part of a hard-charging, professional team tasked with testing, implementing, operating, installing, troubleshooting, documenting, and continually optimizing our rapidly expanding worldwide customer network. You will get your hands on a broad range of equipment, and learn our network end to end. You will have the opportunity to Interface with Customers, the NOC, Network Architects and Software Developers to manage escalated Break/Fix incidents from the problem determination stage through resolution implementation. Come on board and use your detective skills to identify root causes for technical issues as well as develop Procedural/Technical recommendations for improvement. If you like talking to customers and are a sleuth and problem solver then it’s time to join our Engineering Solutions Team!

  • Bachelor’s degree in technical discipline, or equivalent work experience
  • 3+ years in a NOC environment or similar customer support role
  • 4+ years networks support role supporting WAN connectivity
  • Support of wireless modems and antennas
  • Able to adjust hours to maintain 24/7 coverage of critical systems and support a rotating on-call schedule
  • Up to 25% travel
  • US citizenship or Permanent Resident Status
  • Strong understanding of Broadband networks
  • Experience with Cisco and Juniper networks
  • Network Broadcast experience
  • FAA regulations knowledge
ViaSat is the premier Ka- band satellite Internet service provider in the U.S., offering affordable broadband Internet access to everyone, regardless of where they live. This position supports our broadband service that delivers Internet access via satellite to mobile terminals on the ground, on the sea or in the air. Located in the heart of the Denver Tech Center, in Englewood, you will be closely situated to all the culture, sports and scenery that Denver has to offer.
Are you ready to be part of an engineering support team responsible for creating our worldwide network? Then submit your resume. It only takes a few minutes and could start you on your new path to a fulfilling career at ViaSat. We look forward to hearing from you. *

ViaSat is an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for some projects in which case, verification of such status will be required upon accepting employment.

About this company
42 reviews
ViaSat is in the business to connect the world. As a global broadband services and technology company, we are connecting international...