Call Center Supervisor
American Red Cross Blood Services - Tucson, AZ

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Post by Jobing - When you join the American Red Cross Blood Services team, your call center leadership experience will help make a difference in the lives of patients like Christian (http://www.youtube.com/watch?v=zqxMGIit9tY) and Danielle (http://www.youtube.com/watch?v=amEj4XoKMQM) each and every day. Supervise the performance of telerecruitment staff and directly oversee calling shifts to ensure achievement of production goals and metrics for donor satisfaction. Assist in the development, implementation and evaluation of blood donor telemarketing strategies for the division. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.

Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent is required. Minimum three years of proven sales and/or telemarketing supervision experience indicating consistent record of achieving established goals. Includes a minimum of one year preferably in a call center or blood banking environment. Strong organizational and problem solving skills, the ability to work independently and under pressure.

Effective verbal and written communication skills are required. Excellent computer skills required.

Jobing - 2 years ago - save job - block
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