Cust Sales & Serv Cntr Rep
Charter Communications - Thibodaux, LA

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Job Number

1301505

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Description

Job Summary

Perform customer sales and support services under general supervision. Interact with the public to generate sales and assist in resolving billing and service concerns. Promote Charter products and services.

Essential Functions of the position

Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive and resourceful.

Interaction with the customer will be primarily face-to-face but may also include receiving and placing telephone calls to customers.

Customer interaction will be for the purposes of discussing billing questions and service concerns; resolving non- payment of bills; assessing customer needs and promoting Charter products and services with tact and courtesy to existing and new customers

While providing support for service questions regarding Charter products and services, identify opportunities to generate sales during the customer interaction experience.

Troubleshoot and diagnose service complaints

Generate and place new installation orders, service orders for disconnects and service changes generated from the customer; schedule appointments accordingly; prepare associated paperwork for work orders; process special requests for services (i.e., pay-per-view); input orders into computer system

Responsible for researching customer complaints and processing billing adjustments by entering credits or other adjustments into the computer records for the customer's account

Perform customer counter functions including receiving cash and hand delivered payments from customers and entering payments into the billing system

Adhere to all cash handling policies and procedures

Accurately process daily payments and balance cash drawer

Track, issue and receive cable telecommunications equipment

Actively engage in training through Charter University and other training programs

Perform other duties as may be requested by supervisor

Preferred Qualifications

Knowledge of basic math skills

Knowledge of all functions and related tasks in the area of customer relations

Knowledge of cable television and telecommunications products and services

Knowledge of office procedures

Knowledge and ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing systems)

Knowledge and ability to use the following office equipment computer, telephone, copier, fax, 10 key adding machine, calculator

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to use influence and participate in the sales process

Ability to accurately handle cash transactions, count change

Ability to use professional presentation skills

Ability to work independently

Ability to prioritize and organize effectively

Ability to lift up to 25 lbs.

Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer

Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse

Ability to work while seated or standing for prolonged periods of time

Vision ability close vision, peripheral vision, and ability to adjust focus

Education

High School Diploma or equivalent

Related Work Experience

Customer Service work experience – 1 yr

Sales experience – 1 yr

Certifications and/or Licenses

Meet sales and customer service training or equivalent certification requirements

Working Conditions

Office environment

Exposure to moderate noise level

Primary Location

US-Louisiana-THIBODAUX

Charter Communications - 17 months ago - save job - block
About this company
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Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...