Senior System Administrator
salesforce.com - San Francisco, CA

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About

Desk.com is a fast-paced startup inside Salesforce.com, which means you get the best of both worlds: small teams, fun projects, and fast execution backed by the vast resources of a $1.7 billion company.

We have the excitement of a fast-paced startup and the dependability of an established player.

We are headquartered in San Francisco at the top of Market Street with easy bus and train access.

Responsibilities

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Build and maintain server and network configurations in the cloud using AWS

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Automate everything in sight and be horrified by the idea of manual, repetitious labor

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Keep our customers happy by promptly and professionally taking care of tickets

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Build things in a sustainable, repeatable, and sane way using Puppet

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Be equally eager to learn new stuff and to teach what you know

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Collect and graph log files, performance info, and more, to figure out what and when to scale

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Be proactive in spotting and fixing potential problem areas

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Troubleshoot and maintain numerous environments, including production, staging, and QA

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Help us get production so thoroughly dialed-in that we’re free to play video games all day

Required Knowledge

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Solid knowledge of AWS concepts and command-line administration of EC2, ELB, S3, etc.

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Extraordinary troubleshooting abilities

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Strong shell scripting skills in bash, Perl, Ruby, or Python

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TCP/IP networking including things like iptables, Varnish, etc.

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Linux fundamentals including networking, file systems, security, and the kernel.

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Common software like nginx, BIND, Postfix, syslog, Apache, and vim.

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Monitoring and capacity/performance visualization software like Nagios and Cacti.

Bonus Knowledge

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HBase administration expertise

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Automation tools like Puppet, CFEngine, or Chef.

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In-depth knowledge of Ubuntu Server Linux

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Experience with elasticsearch, RabbitMQ, or Redis

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Management of complex Capistrano configurations

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Experience with MySQL database administration

salesforce.com - 22 months ago - save job - block
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