Inbound Queue Associate
Aetna - Little Rock, AR

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Supports comprehensive coordination of medical services including intake, screening and referrals.

EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

FUNCTIONAL EXPERIENCES
Office Support/Telephone / Receptionist/1-3 Years
Clinical / Medical/Precertification/1-3 Years
Office Support/Data Entry/1-3 Years

TECHNOLOGY EXPERIENCES
Operating Systems/Windows/1-3 Years/End User
Desktop Tools/Microsoft Explorer/1-3 Years/End User
Call Management/Analog Lines/1-3 Years/End User

REQUIRED SKILLS
Service/Demonstrating Service Discipline/FOUNDATION
Service/Handling Service Challenges/FOUNDATION
Service/Working Across Boundaries/FOUNDATION

DESIRED SKILLS
Benefits Management/Understanding Clinical Impacts/FOUNDATION
Technology/Leveraging Technology/FOUNDATION
Service/Providing Solutions to Constituent Needs/FOUNDATION

ADDITIONAL JOB INFORMATION
Candidate will require knowlege of ICD-9 and CPT Codes as well as basic medical terminology. This position requires the candidate to work in a call center environment with experience in such an environment being a plus.

Aetna does not permit the use of tobacco related products or drugs in the workplace.

Aetna - 21 months ago - save job - block
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