Technical Support Engineer
Adaptive Computing - Provo, UT

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Job Summary. Technical Support Engineers work in the company's Provo, Utah, headquarters and are expected to perform the following functions while working closely with engineering and other technical-support team members to resolve complex customer support tickets:

Answer CRM helpdesk request tickets using a Web interface
Troubleshoot complex scenario-based problems
Develop a deep understanding of our product line
Work with engineers to identify and resolve more-complicated problems
Act as customer advocate in the product-development process
Effectively present solutions to customers and co-workers
Provide feedback from customers to product teams
Document required bug fixes and feature improvements for end users
Create Knowledge Base articles and other customer-facing documents


Associate's degree in computer science or information technology or equivalent experience
Three years' experience working with customers in a technical-support role
Three years' experience working with Unix, including Debian GNU/Linux or Windows Scripting
Industry certifications preferred but not required


Required Abilities

Good consulting and problem-solving skills
Able to work well in the face of tight deadlines and tough technical challenges
Strong written and spoken communication skills
Ability to effectively juggle and prioritize multiple tasks
Prompt, responsive, responsible, and friendly approach to dealing with customer problems

Desirable Abilities

Experience with any of the following: HPC administration, data center administration, networking, Linux scripting, Linux server administration, Perl programming language, open-source community projects, and virtualization technology
Familiarity with gdb, valgrind, autoconf, make, and other Linux development tools
Good grasp of multiplatform portability issues and concerns