Job Title: Associate Customer Service Center Analyst
Location: New Castle, DE
The Associate Customer Service Center Analyst is the 1st level analyst handling problems and requests called in by phone, voice mail, or the web. First level analyst gets the information about the problem from the customer, enters it into HEAT and resolves as many of the problems and requests as possible. For problems that require in-depth analysis, or increased privilege/security access, the 1st level analyst can pass problems and requests to 2nd level staff members. As time allows, 1st level analysts work collaboratively with 2nd level, PC Services and "third tier" analysts in problem determination, problem resolution and root-cause analysis.
To analyze and define constituent requirements and operating problems, and determines solutions, alternatives and the recommend "do-it-yourself"(DIY)approach to solve the information processing needs. Assists in designs and installation of Personal Computer Systems. Acts as an internal consultant to management in DIY disciplines and techniques.
Requirements: Bachelor's degree in Accounting, Engineering, Computer Science or Business Adminstration or experience consistent with the Information Center Analyst job responsibilities. Graduate work in business areas would be desirable, but not essential. Two to three years of experience in Information Services. Should be functioning without close supervision within a three month period. An equivalent combination of education and experience may be substituted.
Job Classification: Information Systems
Job Requisition #: 30764BR
Christiana Care Health Systems - 20 months ago
Christiana Care Health System, headquartered in Wilmington, Delaware, is one of the country's largest health care providers, ranking 22nd in...