Catering and Conference Office Administrator
Loews Philadelphia Hotel - Philadelphia, PA

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The Conference & Catering Office Administrator is the liaison between all internal departments and the Conference & Catering Managers - and assists the Conference & Catering Managers daily client relation duties.

Respond to leads for all Catering and Conference Managers

Tacking concessions for all group business from contracts into an Excel spreadsheet

Prepare and complete all site visit forms and pre-con meetings

Update Site inspection boards

Assist guests in generating rooming lists, weekly pick up reports, reservation status and room availability reports

Maintain lead log

Create bookings and accounts in Delphi

Create contracts and set up account billing information

Create monthly estimates of group revenue for upcoming groups

Process amenity forms/cards and confirm all amenity deliveries

Prepare, update, and distribute BEOs as necessary

Compete resumes for small conference groups

Assist in house group business as needed

Maintain preferred vendor list and local area attractions for groups

Create monthly manager schedules

Maintain filing system, purge once a year

Monitor internal processes to ensure all brand standard practices are being met

Transmits group resume and Banquet Event Order information to other hotel departments

Sends, receives, and distributes mail and faxes

Maintain tidiness and supplies of the Hotel Business Center

Maintenance of WIG Dashboard

Engineering space - weekly schedule of occupied and available space

Communicate daily event postings to hotel

Answer phones

Order supplies for office and clients

Required Skills & Experience:
A business degree or equivalent

Highly skilled in Microsoft Office Applications and other key operating systems

Knowledge of hotel sales

Excellent communication, organization, and guest relations skills

Typing speed sixty-five WPM+

Able to work a flexible schedule, including weekends and holidays

About this company
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