The Store Maintenance Associate (SMA) is responsible for interior and exterior maintenance, cleanliness and safety. The SMA is a dedicated resource within the store team and is responsible for executing facility related programs in compliance with corporate and regulatory guidelines and ensuring the store’s cleaning and maintenance standards are consistently met. The SMA ensures an exceptional customer experience that supports our vision to become “fast casual to go with world class convenience”.
Principal Duties :
Greet customers and provide an enjoyable shopping experience for all customers.
Ensure the execution of all facility programs including building and equipment maintenance andinspection,ordering supplies and interior/exterior hou sekeep ing.
Ensur e execution of established safety, security and store operations policies, procedures and practices.
Assess facility conditions and trends for proper planning of tasks and activities. Leverages the store’s strengths and address areas of opportunity.
Represent the Wawa brand by exemplifying Wawa core values.
To perform the essential functions of a Store Maintenance Associate, the associate must perform all duties listed below:
Essential Job Duties :
Complete indoor housekeeping functions including cleaning, dusting, mopping and emptying trash in all areas of the store. Work with a variety of cleaning supplies and chemicals. Some housekeeping functions will require the use of a ladder.
Complete outdoor housekeeping functions (using outdoor power equipment) including cleaning, power washing, sweeping, picking up and emptying trash, shoveling and keeping sidewalks/parking lot safe. Work with a variety of cleaning supplies and chemicals, salt, spill absorbents, etc.
Perform daily and weekly restroom cleaning.
Work in cold box and/or freezer for extended periods of time in temperatures around or below freezing. Stack, lift, move, and empty filled crates. Use a ladder when stocking higher shelves.
Execute all aspects of the store trash program including emptying interior and exterior cans, compacting, bailing and organizing and maintaining the trash room, totes and/or compound.
Inspect the tag and gauge on fire extinguishers.
Perform the following physical behaviors frequently throughout their shift: standing, walking, handling, reaching horizontally, reaching above the shoulder, reaching below waist bending, stooping, squatting, crouching, kneeling, pushing, grasping firmly and pushing buttons.
Occasionally lift, carry, push and/or pull weights up to 50 lbs.
Frequently lift, carry, push and/or pull weights of approximately 5-20 lbs.
Must be able to adapt to abrupt temperature changes when moving from one environment to another.
Ensure execution of established safety, security, and store operations policies, procedures and practices as outlined in Wawa’s Policy Manual, training materials and other publications.
Ensure compliance with the corporate signage program.This may include climbing and balancing on a ladder.
Provide a pleasant shopping experience for all customers and respond to customer requests in a timely fashion.
Communicate with store manager regarding facility issues and concerns.
Ensure the inspection and correction of equipment repair needs and enter repair request via computer.
Additional Essential Job Duties for all Fuel Stores outside of NJ:
Perform a daily check by manually inspecting of nozzles, hoses, vapor recovery, spill bucket and other components in the fuel court to ensure safe working conditions. Log information.
Perform a weekly test of pumps to ensure proper fuel flow. Pump gas into a container and use a stop watch simultaneously to calculate the speed of flow.
Perform a weekly check of the hazardous waste drum to ensure proper conditions. Place phone call for replacement of hazardous waste drum as needed. Log information.
Wipe down the fuel area (pumps, trash, valets) with cleaning chemicals. Restock all fuel area supplies and products.
Replace receipt paper and ensure that credit card payment area has not been tampered with. Log the credit card check daily via computer.
Inspect and wipe down the air pump with cleaning chemicals.
Maintain the Fuel and Hazmat closet.
Clear oil and gas spills in accordance with all safety standards. Properly dispose of hazardous material and document clean up in gasoline compliance binder when applicable.
Must be able to perform other duties as assigned by store management
Lead by example by acting safely at all times and prevent others around you from acting in an unsafe manner.
Use appropriate personal protective equipment as required.
Follow all current safety standards.
Ensure safe working conditions by maintaining a clean, organized store in accordance to standards.
- Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication
- Ability to work independently with minimal supervision
- Ability to lift up to 50 pounds
- Must be at least 16 years old to be considered for this position
- Reliable transportation
- Experience, skills and abilities consistent with the Wawa core values:
- Value People
- Delight Customers
- Do Things Right
- Do the Right Thing
- Embrace Change
- Passion for Winning
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