IT Analyst II-Technical Support-Information Technology
Ryder 1,363 reviews - Lansing, MI

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Technical Support Analyst is responsible for infrastructure support of an automotive OEM assembly warehouse operation. This is a customer driven manufacturing environment with near real-time service level agreements.

  • Minimum of 3 (three) years of experience in IT, business, or related field

  • Minimum of 3 (three) years of customer interfacing experience

  • Advanced level MS desktop skills such as installing new and replacement computers and peripherals, resolving a variety of user problems, and providing training to help users become more productive with their IT systems

  • Advanced Level MS OS Server 2003/2008 skills such as maintaining computers that run windows operating systems, managing software update services, managing terminal services, configure and manage DNS, manage resources and security.

  • Intermediate level PC break-fix skills such as desktop computer software/hardware support, diagnosis and repair of PC related problems, Dell Desktops/Laptops, IBM Desktops/Laptops, HP Desktops/Laptops.

  • Must able to provide 3rd shift coverage.

  • Intermediate level skills in wireless RF (Radio Frequency) networking such as wireless LAN security, performance tuning, troubleshooting, performance standards, network design, installation and management.

  • Additional Requirements:
    - Bachelor’s Degree in MIS, Business, or related discipline is preferred.
    - Good communications skills to converse with internal customer users, external customer, infrastructure team, and development team.
    - Self-directed and willing to request assistance and guidance when needed.
    - 5 or more years in System Administration and user support preferred.
    - Preferred experience with LAN and Cisco equipment.
    - Must have flexibility to provide off hours Support in Support of production operations and change management Windows
    - Must maintain composure and focus under stressful conditions.
    - Good writing skills.Solid team player.
    - Interested in keeping up-to-date with technology trends and best practices.
    - Strong analytical, problem determination, and root cause analysis skills.

  • Responsible for infrastructure support of an automotive OEM assembly warehouse operation.

  • This is a customer driven manufacturing environment with near real-time service level agreements.

  • Maintain 100% availability of production systems in 1.8M square foot warehouse.

  • Act as main point of contact for all systems and infrastructure related issues.

  • Provide 1st and 2nd level support for 400+ users.

  • Complete problem determination for production issues.

  • Provide system administration and monitoring support for 24 MS 2003/2008 servers.

  • Act as liaison between application development teams and production operators.

  • Maintain system backups and ensure successful completion of daily backups.

  • Maintain 100% uptime of production floor label printers, laser printers, workstations, and rf-guns.

  • Perform user add, change, move requests.

  • Adhere to information systems policies and procedures.

  • Comply with change management process and procedures.

  • Maintain asset management database for equipment moves, adds, and change.

  • Perform break-fix duties for user equipment and infrastructure components.

  • Complete shift transition, checklists, and shift reports.

  • Perform procurement, installation, configuration, testing, and deployment of equipment according to policies and Procedures

  • Provide quality control and continuous improvement of production floor support processes.

  • Implement best practices for pro-active monitoring and alert notifications.

  • Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

    About this company
    1,363 reviews
    Ryder System, Inc. is a FORTUNE® 500 provider of leading-edge transportation, logistics and supply chain management solutions. Ryder's...