Information Technology Senior Project Manager - Full-time
Corporate Offices - Main Campus - Nashville, TN

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IT&S Senior Project Managers are responsible for directly planning and managing IT projects of significant complexity, including the project’s estimating, planning, scheduling, definition of product functionality, and cost/budget development and tracking and stakeholder management. Senior Project Managers may manage projects with significant interdependencies with active projects or existing systems; they may be required to manage and track interrelated projects as programs. Senior Project Managers work with Business Owners, IT&S Product Owners, and Solution Leaders to define the project’s objectives and scope; work across the IT&S organization to acquire resources and form project teams; estimate project schedule and costs; manage the work of team members and third-party contractors, consultants, and vendors, to deliver IT products according to plan, schedule, and budget. Senior Project Managers oversee projects from initiation, to development of the defined results, and through deployment of the product, including turnover to the appropriate systems support and user support organizations.

They lead the project team, engage the appropriate resources and managers, and deliver on commitments. They assign tasks, follow up on issues, and analyze risks. They are responsible for producing written documentation for project meetings (i.e. agendas, action items, status updates).

They prepare and deliver executive level project communications and presentations.Senior Project Managers must have outstanding oral and written communication skills and be adept at relationship management from the line level up to the executive suite. Senior Project Managers have a strong understanding of the tools and technologies used within their projects. They are not developers or engineers, but they must be technically savvy enough to learn quickly and earn the confidence and support of their teams. NO GANT chart, checklist watchers.For larger, more complex IT projects, the Sr.

Project Manager is responsible for directing the work of Associate Project Managers and Project Managers assisting with all aspects of project management, including: estimating, planning, tracking and maintenance of project schedules, resource plans,and the project budget. They coach and guide the Associate Project Manager and/or Project Manager to lead and facilitate meetings. They provide direction in task assignment, issue tracking and resolution, and risk analysis and mitigation. Major ResponsibilitiesThe Senior Project Manager is responsible for all Project Management Processes and Artifacts: Plans and controls scope for complex, ambiguous or fluid projects, involving appropriate stakeholders to quickly and thoroughly in scope definitionsApplies firm-but-flexible change control to balance necessary change and scope creepEffectively manages project requirements such that final solution matches not only the written specification, but also the business need.

Installs/manages processes to ensure specific requirements are met and approved by users where critical to project results and timetableAccurately scopes out length and difficulty of tasks for larger projects new to HCA, measures performance to schedule, able to anticipate schedule issues and risk areas and recommend proactive corrective actionDevelops and maintains a realistic project schedule that captures all the required work, ensures buy-in from project stakeholders and ensures required schedule changes are communicated and discussed as far in advance as possible. Manages critical path. Keeps the plan up-to-date through the life of the project.Tracks and communicates progress and the right level of detail for the audience.Ensures appropriate formal and informal communication of project status to the project core team, supporting IT staff, actively involved business partners, and senior leadershipInvolved with resource planning, validates and refines less "solid" plans as needed, structures/mobilizes the project team for projects with scope new to HCA; assigns tasks across organization boundaries and adjusts as needed to stay on schedule; Projects future needs and identifies risks/issues, works with resource managers to resolve; ensures roles and responsibilities are clear for all team members;Able to apply and tailor HCA methods and PMI standards to define the appropriate Risk Management strategy (including mitigation, acceptance, avoidance or transfer) for a complex project; implements and effectively facilitates the defined approach through delegation, communication and leadership; ensures risks are managed as directed by project stakeholders and Risk Management viewed as a significant value add (rather than and control) by HCA executives; guides team and sponsors to accept some risks given the opportunity for benefitMaintains an Issue tracking process that ensures team members can submit or review issues without going through the PM; periodically reviews, assigns, updates, communicates, and escalates issues according to a predefined path when they cannot be resolved within the project team. Ensures that resolved issues are available for future reference.Anticipates complex cross function issues and facilitates resolution, escalates issues to executives with the proper balance of urgency and calm/composureExecutes the cost estimating/planning process for project with scope new to HCA or with uncertain or ambiguous scope or considerations: Gathers and compiles budget for project including capital or equipment components, manages external vendors and follow HCA accounting/financial processes; Ensures comparison of Actual vs.

Plan is accomplished as required for the project.The Senior Project Manager is responsible for Leading the project team for projects of significant complexity: Pushes the team forward with commitment to the project’s visionFocuses on the objectivesIs ProactiveTakes Initiative and ResponsibilityEnforces AccountabilityThe Senior Project Manager is responsible for maintaining Customer-Focus for projects of significant complexity: Actively seeks the customers’ perspectiveWorks to better-understand the business spaceStrives for real solutions, not just to finish the projectWorks as a partner with the businessThe Senior Project Manager is responsible for Managing ExpectationsEnsures that expectations for project, scope, requirements, quality, schedule, communications and all project management processes are clearly documented as appropriate for the project size and complexity.Ensures that stakeholders and team members have a common understanding of project expectations, including as the project is delivered and elements are clarified or elaborated. Identifies and either resolves or escalates discrepancies or issues as they are discoveredThe Senior Project Manager is responsible for maintaining appropriate Productivity and Pace for themselves and for the project they are managing.Maintains / manages acceptable productivity and pace against prescribed delivery milestones and dates;Recognizes productivity and/or pace issues across the team, diagnoses root cause, and identifies potential courses of corrective actionDesired Characteristics and Values of HCA IT&S Sr. Project ManagersLeadershipAligns a cooperating team across organization groups, able to elicit cooperation, able to diffuse tension; Anticipates possible/probable team dynamics issues and proactively implements adjustments (e.g. team building activities) to maintain or improve team dynamics; Drives team decision making supported by all parties and ensures alignment of decisions with organizational missions, values, and prioritiesEstablishes an environment that motivates team members to be engaged and enthusiastic and actively contribute to team goals over individual goals or assignments;Includes team members in discussions and listens effectively; gains and maintains trust and confidence of team members by demonstrating integrity and accountabilityRemains calm and productive in a crisis, provides solution alternatives and value-added assessment of options to resolve conflicts or urgent situation; Balances multiple situations and or parties effectively in pressure filled environments; handles individual pressure situations with professionalism and maturityHelps other team members remain calm in crisis situations, guides the team to fully understand the issue and assess urgency, develop as assess solution options, manage stakeholder communication and decision needs and drives to the best solution; Elevates performance under pressure, and sets an appropriate example for others relative to performing under pressureComfortable making most significant decisions for complex projects in accordance with installed project governance and issue management processesOpen to coaching and guidance and willing to mentor relationship less experienced PM staff.

Is sought out for assistance by PM1s and PM2sProvides feedback on team member performance to functional managers when appropriate and with tactful delivery;Assigns appropriate responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress and results; designs feedback loopsPlaces a value on putting the team first (ie. Team Over Self)CommunicationDevelops formal communication plans for complex projects, able to craft complex or unpopular messages to a challenging stakeholder group with success, able to obtain needed communications from them; Appropriate and successful interactions with senior leaders with little to no guidanceDelivers appropriate and timely communications to project stakeholders ; Appropriate and effective interaction with peers and team members; Expresses ideas clearly, concisely, and professionallyDemonstrates awareness of a manageable stakeholder audience and tailors messages and delivery for the desired result, can accomplish Project Management without Project Management terminology; Appropriate/successful interactions with Directors and AVPs with guidance from a supervisorCan negotiate skillfully in tough situations with internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and assertive as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timingProactively confronts issuesPrepares for and presents complex matters effectively at highest organization levels; Is effective in a variety of formal presentation settings: one-on-one, small and large groups; is effective both inside and outside the organization, including on controversial topics; Recognizes and ensures connection with all audience types and levels; Commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working. Is able to write clearly and succinctly in a variety of communication settings and styles;Actively listens and plays back findings; Ability to ask probing questions based on effective listening; Ability to draw conclusions and connect outside factors into conversations / work-sessionsDesigns and executes appropriate facilitation approaches depending on audience and topic complexity - uses variety of tools and approaches to solve complex project / business issuesImplements and ensures effective status reporting and communication for the most complex standalone HCA projects; Adjusts status reporting methods, detail, format and results over the course of a project to best meet the needs of team members and stakeholders; includes the status or tasks, milestones, issues, risks at the level of detail and time horizon needed for all near team and longer term critical path activityIngenuityLooks for ways to improve their own capabilitiesConfidenceBelief in their own abilitiesWillingness to take appropriate risks in order to capitalize on opportunitiesDecisive, assertiveCustomer-Trust / ConfidenceAdept at relationship managementBuilds a reputation for dependable delivery to gain customer trust.Routinely execute project work without confidence questions or concerns from customersProfessional Presence / MaturityDisplays professionalism in appearance, attitude, and timeliness in all interactionsAdjusts behavior and delivery style for appropriate interactions with stakeholders at all levels of the organization.Can maneuver through complex political situations effectively and quietly; is sensitive to how people and organizations function; anticipates where the land mines are and plans his/her approach accordingly; views corporate politics as a necessary part of organizational life and works to adjust to that realityDemonstrates mature understanding of how healthcare companies and organizations work; is knowledgeable in current and possible future politics, practices, trends, technology and information affecting the HCA business and organization; is aware of how strategies and tactics are and can be used/effective in project managementDiscernmentDemonstrates the ability to accurately judge what to resolve themselves or what to escalate for assistanceSeeks feedback from colleague or guidance from supervisor when appropriateAble to weigh the facts, identify options, confirm assumptions, and choose appropriate next steps and urgency/timing or action or communicationInitiativeDemonstrates drive to take on assigned and additional responsibility; identifies, begins and follows through energetically with a plans or tasksWork ArchitectStrong organization skills;Can orchestrate multiple activities at once to accomplish a goalUses resources effectively and efficientlyArranges information and files in a useful manner.RespectExhibits sensitivity and respect for differences in individuals’ perspectives, personality, style, and cultural values;Displays integrity by being open and honest in all interactionsShows politeness and deference as appropriateAccountabilityResponds in a timely manner to responsibilities;Knows personal strengths, weaknesses, opportunities and limits; seeks feedback; gains insights from mistakes; is receptive to talking about shortcomings;looks forward to balanced performance reviews and career discussions7-10 years Relevant Work Experience3-7 years Management Work ExperienceEducationCollege Graduate Required UndergradSpecial QualificationsStrong written and oral communication skills. Strong relationship management skills.A certification in project management is preferred but not required.Proficiency with project management software, such as MS Project, Workbench, and CA Clarity.Competent and proficient understanding of IT project requirements.Demonstrated experience in team management.Technically competent with various software programs, such as Microsoft Office and Outlook.Experience at working both independently and in a team-oriented, collaborative environment.Physical Demands/Working ConditionsOvertime may be required to meet project deadlines.Sitting for extended periods of time.Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.Physically able to participate in training sessions, presentations, and meetings.Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.