Provides technical support to triage incoming field problems. Perform problem investigation. Collect relevant problem data. Troubleshooting. Attempt problem reproduction in a captive lab. Problem resolution either directly or through sustaining engineering escalation. Works closely with our channel partner customer service organization, our own Customer Support Network Engineers, and our Sustaining Engineering team to manage issues based on incoming severity and quickly identify problem areas ... view or apply to job From iitjobs - 54 days ago
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