Front Office Associate
Center for Diagnostic Imaging - Renton, WA

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Center for Diagnostic Imaging (CDI), is a national organization with an unsurpassed reputation for quality, advanced imaging services, subspecialty radiologists, and thoughtful, patient-centered care. This position is a full-time, Monday - Friday, 9:30 am - 6:00 pm.

You will provide services to patients and referring professionals by answering phones, scheduling appointments, cheerfully greeting and registering patients along with performing other duties as assigned.

Creates a positive experience for every customer, every day by believing in and practicing the CDI Experience

Greets and checks-in patients scheduled for imaging services; register demographic information and process payment plans and copays with patients

Answers phones and handles calls in an efficient and friendly manner

Schedules patient examinations according to existing company policy; daily responsibility for calling and scheduling as many patients as possible for which we have current orders

Pre-certifies all exams with patient’s insurance company

Waivers-knowledge of insurance carriers for example; Medicare, and procedures that require waivers and obtaining authorization if needed prior to appointment. Responsible to have the patient sign, or explain to the patient, and to forward the waiver to the business office for processing

Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys & insurance companies following CDI guidelines

Supports technologists in order to ensure highest patient satisfaction. Act as liaison between technologists and the patients waiting for exams. Must relay messages regarding scanner status and other clinic information

Maintains an up-to-date and accurate database on all current and potential referring physicians

Fields calls appropriately for center associates

Arranges transportation and hotel accommodations for patients when appropriate

Maintains front office lobby area such as straightening magazines, organizing coffee supplies, and general office clean up

Maintains the supply of patient information sheets

Ability to work independently and in a team environment.

Ability to prioritize and multi-task

Ability to work well under pressure with deadlines - sense of urgency

Ability to work in a fast-paced environment with a variety of personalities and work styles

Ability to be flexible in schedule and adaptable to constant change

Ability to effectively handle multiple tasks and frequent interruptions

Ability to handle details with accuracy

Ability to learn computer software programs

Ability to be at work on time and as scheduled

Skill with interpersonal relationships and ability to effectively interact with all levels of staff and outside contacts

Skill in organizing and prioritizing of work, and following assignments through to completion

Skill with data analysis and figure aptitude with a high level of accuracy

Skill in written and verbal communication

Minimum – high school graduate

Must have a working knowledge of Microsoft Office products

Desire to work within a team environment

Must be able to speak English

Medical terminology and office background preferred

Able to operate computer terminal

Ability to type 50 wpm

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