SugarCRM Tech Support
Atcore Systems - Atlanta, GA

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Experience and Skills: At least 1 year of previous tech support experience Background supporting SaaS based web applications Strong customer service skills Outstanding written and verbal communication skills with strong interpersonal skills Exceptional multi-tasking and time management skills Excellent problem solving and critical thinking skills Self motivated, self starter, enthusiastic and results driven Flexible and adaptable to change Job Requirements: Beginner to intermediate level knowledge of PHP language Knowledge of standard CRM functionality (ie. Leads, Accounts etc.) Experience with web application development, application integration and highly usable interfaces Knowledge of coding, server deployment and troubleshooting Maintains focus on developing and sustaining productive customer relationships Responsibilities: Provide support to customers who purchase SugarCRM modules from Atcore Systems Interact with customers in response to inquiries, concerns, and requests about products and services Maintain accurate customer information, as well as process and record support requests Provide follow up checks and make scheduled callbacks when necessary Escalate unresolved issues to appropriate contact as necessary Follow up on escalated tickets to ensure attention and resolution Maintain current module information and process documents for release updates What ’s in it for you? Flexibility in daily scheduling An entrepreneurial, open environment Plenty of opportunity for growth and development A leadership team who encourages individual autonomy A fun, casual, comfortable work environment (and cubical-free!) Located in the new Atlanta Tech Village in Buckhead, a community center for technology companies. Annual salary: $32k-$42k
Atcore Systems - 14 months ago - save job - block
About this company
About Atcore Systems: Atcore Systems is a software consulting firm that specializes in implementing solutions to help businesses attract...