Serving as a member of the sales team, provides a full complement of sales and service expertise to both current and new customers through the sales of deposit and other retail and financial service products. Participate in the development of new customer relationships and enhances existing relationships through a variety of traditional and innovative techniques, including cross-selling of products and services, as appropriate.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service and Sales – provide excellent customer service and increase bank deposits by utilizing First Interstate Bank’s Customer Service and Sales strategies.
Accepts and accurately processes all financial services transactions.
Completes initial analysis of all required financial and personal data.
Develops and maintains in-depth knowledge of the bank’s products and services.
Researches and resolves customer problems by serving as a liaison between customer and appropriate bank area.
Follow up with the customer via telephone or written correspondence after the encounter to answer any additional questions the customer may have about the Banks products and services.
Maintain a professional image, both in appearance and in conversation.
Open and close all types of accounts. These include savings, demand deposit accounts, certificates of deposit and individual retirement accounts.
Evaluate and refer potential residential mortgage, commercial and investment customers to the appropriate First Interstate Representative.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education (GED and/or equivalent job experience); one to three years retail sales experience. Financial services experience beneficial.
OTHER SKILLS AND ABILITIES
This position requires demonstrated social skills ability to adjust to flexible hours and professional grooming and adherence to FIB dress code. Requires good phone etiquette and the ability to handle difficult customers in a tactful manner. Must be customer service oriented. Demonstrated aptitude to handle sensitive operational transactions and customer relationships; professional appearance; demonstrated social skills; excellent written and verbal communication skills; self-sufficient; ability to sell products and services. Ability to interact as a member of a team. Ability to handle multiple tasks in a fast paced environment. Financial acumen. Word processing knowledge helpful. Product knowledge (Lines of credit/loans/credit cards/deposit products/financial products and other products as needed). Working knowledge of banking network and delivery system.
Ability of add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out simple one or two step instructions. Ability to deal with standardized situations with only occasional or no variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and talk and hear. The employee frequently is required to walk and sit. The employee occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
First Interstate Bank - 19 months ago
First Interstate Bank is a multi-state, $7.1 billion banking organization headquartered in Billings, Montana. First Interstate has evolved...