The main purpose of this position is to reduce the personal and work costs associated with emotional health issues, assist in maintaining a safe workplace, and act as a tangible demonstration that the corporation is concerned about its employees.
Through working with employees regarding behavioral and emotional health issues, substance abuse and other personal matters . Efficient, and compassionate services are provided toward restoring diminished workplace performance and supporting healthy functioning of employees and their families.
Provides expert consultation to employees and/or supervisors on a variety of workplace and work based issues
Provides employee consultation related to specific personal problems and concerns
Provides information and referral to community resources as appropriate
Provides crisis assessment and intervention as needed
Completes clinical and administrative documentation and required forms in a clear and concise manner
Completes clinical and administrative record-keeping according to established procedures
Participates in regular in-services/training
Manages caseload to meet specified productivity and quality targets
Provides behavioral health assessments, accurate clinical diagnoses, and referral to appropriate level of care
Participate in quality assurance activities as required.
Highly motivated, and able to work independently as well as in a team setting.
Strong interpersonal skills and ability to handle a high pressure job.
Serves as a resource to others.
Other duties as assigned.
Field of Study:
Human Service or related.
5-8 years compliance related experience in health care field.
Ability to use computer system to record clinical information, transmit letters, correspond by email, and track data in spreadsheet/database format.
Licenses, Certifications, etc.:
Current state licensure or certification in behavioral health discipline.
Clinical training must include instruction on chemical dependency, mental health and brief therapy.
Must have understanding of workplace issues, how businesses function, and a fundamental understanding of employee/employer relationships.
Must be capable of acquiring an understanding of EEO rules, ADA in the workplace, FMLA, and Drug Free Workplace Requirements.
Must be able to provide accurate client assessment including level of risk, substance abuse and dependency, job performance issues and refer to appropriate level of care.
Competent in crisis intervention.
Demonstrates knowledge and expertise in solution-focused, brief therapy in outpatient setting.
Strong customer service skills required.
Must be able to sensitively, compassionately respond to callers.
Excellent listening skills vital.
Interacts effectively at all levels both within the company and with external customers.
Analyzes and presents issues in a clear, concise, persuasive manner, both orally and in writing.
Uses time to manage caseload and documentation effectively.
Meets productivity targets and quality management expectations.
Develops effective working relationships with peers within and across organizational lines.
Effectively resolves individual conflicts.
Supports department mission and keeps management informed of team issues.
Takes responsibility for own development and stays current on skills and techniques needed to perform job.
Able to adjust well to new situations and changing priorities.
Deals well with ambiguity and stress while handling a variety of assignments.
Maintains a positive, achievement-oriented attitude and consistent in accomplishing expected objectives.
2 years post-graduate clinical experience with EAP and Worklife experience preferred.
Knowledge, Skills, Abilities:
14100 Magellan Plaza (MO26)
14100 Magellan Plaza
Magellan Health Services is a leading specialty health care management organization with expertise in managing behavioral health, radiology and specialty pharmaceuticals, as well as public sector pharmacy benefits programs. We deliver innovative solutions to make a positive impact on the cost and quality of health care, keeping the best interests of the people we serve at the center of our decision-making. The breadth of our offerings, depth of expertise, clinical excellence and smart, talented employees is what makes us unique.
Magellan is the employer of choice for hard working people interested in making a difference in the health care industry and in the communities where we work and live. Our strong culture of caring is the common thread in both our business strategy and our work environment where we value professional growth and development, total health and wellness, rewards and recognition and employee unity. Magellan is a place where you can thrive.
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