Network Analyst I
Highmark Inc - Pittsburgh, PA

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This position is responsible for the following:

* Production support of moderately complex voice and data networking equipment and devices.

* Completion of moderately complex tasks in support of successful project delivery.

* Root-cause analysis when troubleshooting voice and data network problems.

* Design of uncomplicated or segments of more complex voice and data networks.

* Mentoring less senior staff in the execution of their duties.

* Working with vendors in developing proposal and pricing recommendations for management.

* This position is required to comply with all Highmark Corporate Policies and ISG Procedures and Standards.


Education/ Work Experience (indicate number of years and type(s) of experience)*:

* High School Diploma / GED

* Two (2) years experience in/with:

o Installing, administering, and troubleshooting cabling plant and network devices, including root-cause analysis, testing and implementation of solutions to restore production levels.

o Administration and management of production voice and data networks utilizing corporate standard management tools.

o Analyzing, constructing, testing and implementing new capabilities in support of the business direction of the corporation.

o Networking including LAN, MAN, WAN, VoIP and network protocols.

o Project management to include development of scope, cost and time estimates, quality metrics, milestone attainment, and task completion.

o Mentoring less senior staff in the execution of their duties.

o Utilizing standard PC office applications.



* Associate Degree in Network Engineering, Computer Science, Electrical Engineering or a closely related field.

Licenses or Certifications:

* CISCO Certified Network Associate

Work Experience :

* Four (4) years of work experience in network design analysis OR 2 year technical school certificate

* Two (2) years experience in/with:

o General working knowledge of Windows network operating systems.

o General working knowledge of TCP/IP and routing protocols.

o General working knowledge of data networking hardware such as, internetworking hardware, ISDN hardware, WAN/LAN/MAN hardware, Telecommunications hardware, Voice Networking hardware.

o Communicating effectively with users, vendors and various support organizations.


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