I/T Technical Manager
USAA - Texas

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As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.
Recently Ranked #2 by Business Week in Customer Service , we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.
We are currently seeking talented I/T Technical Manager for our San Antonio, TX facility.
Manages one or more analytical, business, or technical support activities. Authorizes and influences the development and delivery of business solutions that enable optimal business performance. May provide technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Leads and directs change management, process improvement, or technical support initiatives. Provides strategic direction and analytical support and directs business plan development to execute initiatives. Advises senior management and provides high level consulting.

Integrates and optimizes resources (people and financial) within unit to ensure efficient business performance and achieve specific operational goals. Typically manages a team of employees engaged in one functional activity.
Identifies and resolves issues that relate primarily to designated area of responsibility but may impact related business functions. Directs quality work efforts, team assignments and problem resolution.
Develops and implements operating policies in conjunction with more senior management. Develops operating processes for unit which may impact other business processes. Determines how to accomplish a pre-determined objective, goal, or directive.
First level people management responsibilities include hiring, termination, performance management and pay management. Provides formal and informal training and coaching to team in expected behaviors and activities. Monitor and track progression of unit goals and objectives.
Anticipate and respond appropriately to new demands, priorities, challenges, or obstacles. Define and articulate a clear role and direction for own work unit, consistent with the organization's mission, strategy, and direction. Minimum Requirements

Bachelor's degree or equivalent work experience.
3+ years experience in an analytical or technology support function.
3+ years leadership or management experience. Preferred

Technical Experience with IT Operations specifically Windows Server and related technologies (e.g., Active Directory, Virtualization (VMWare), IIS, Exchange/Lync).
Experience managing significant IT Operations components (valued over $5M).
Experience with application development. ***Selected candidates will attend and complete the Management Development School program in San Antonio, TX, during their first six months in position.***
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an Equal Opportunity/Affirmative Action Employer.

Percentage of Travel:
Less than 25%

Relocation Approved:

Work Days:

Work Hours:

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