Manager, Cloud Operations - MBS Dev
United Stationers - Denver, CO

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337827

Description

Primary Purpose

The Cloud Operations Manager will work closely with our infrastructure hosting provider, CTO, QA, development and Cloud operations teams to maintain and deploy the cloud server infrastructure and to ensure performance, uptime, scalability and a positive customer experience for our customers in the cloud.

Scope

Cloud computing is seeing rapid adoption from companies of all sizes in the office products, jan/san and industrial distribution industries. These companies are looking to move their ERP applications and workloads into the cloud to realize the cost savings and the functionality benefits provided by these services.

Major Responsibilities

Develop and execute on a vision for delivering the best Cloud Computing solution for our customers

Lead infrastructure and deployment operations teams in meeting our objectives targeting innovation, availability, cost efficiencies and scalability for current and next-generation cloud platforms.

Foster and manage meaningful relationships with Microsoft, the cloud hosting provider(s), and other 3

rd

party vendors offering functions through the cloud offering.

Lead and oversee the management of cloud infrastructure OS patch levels

Lead and oversee application releases to production, pre-prod and testing environments

Resolve all issues and requests promptly, engage the appropriate cross functional team to resolve and escalate as needed

Ensure issues are documented once resolved

Define and execute against performance and operational SLAs that capture infrastructure and application effectiveness and the customer experience

Ensure 24x7x365 operational practices and monitoring to meet the SLAs

Maintain and (where possible) improve supportability of service applications

Track and ensure known application issues reach resolution with QA and development

Develop tools or implement initiatives to improve uptime, maintainability, and user-facing experience

Provide technical support and troubleshoot software application related issues. May also perform installation, configuration, or tuning.

Maintain server and deployment documentation

Establish and follow change management processes during implementations

Ensure growth of tools and techniques to manage global cloud and collocated infrastructure to be able to meet capacity on demand.

Ensure continuous disaster preparedness solutions to ensure continuous operations.

Understand and demonstrate United Stationers' Core Values.

Perform other duties as assigned.

Qualifications

Skills/Knowledge Required

Strong understanding of cloud computing

Deep technical acumen covering systems, storage, network, database, service automation, data centers, and operations management.

Thorough understanding of networking concepts and Internet protocols

Component performance analysis and profiling and capacity planning expertise)

Requires a strong understanding of software architecture and programming principles

Excellent verbal and written communication skills at all levels

A track record of innovative thinking balanced with a strong customer and quality focus

Bright problem solver who can ensure delivery at scale

Must be able to function independently at an optimum level in a non-structured environment that is undergoing significant growth

Education and Experience

BS in Computer Science, Engineering or a related field

Minimum of 4 years of experience in managing a distributed computing environment

2+ years of experience deploying and supporting 24/7 production web applications

2+ years of experience in administration of Microsoft Dynamics Enterprise Resource Planning (ERP) software solutions

Experience with the following technologies:
Microsoft Dynamics AX 2009/2012

Web services

XML

Windows Systems administration

SQL Server

SSRS, SSIS

Networking (DNS, TCP/IP, SSL, DHCP, Load Balancing)

o Programming / scripting (Java, Perl, Ruby, C#, and/or PHP

About this company
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Don't think that United Stationers is just another paper pusher. The company is a leading wholesale distributor of office supplies and...