Lab Services Rep, Diag Lab
Vanderbilt University - Franklin, TN

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The Lab Services Rep will work at VMG Williamson County on Edward Curd Lane. In addition to the key functions listed below, this position also performs phlebotomy work.

a. Draws blood from patients in the outpatient clinic

b. Uses appropriate phlebotomy techniques including syringe, vacutainer and

capillary skin puncture techniques

c. Practices age specific guidelines

Responsible for accessioning specimens or patient tissue materials for testing including packaging specimens or tissue materials to be sent out to referring laboratory. Works closely with all laboratory staff, medical staff, and external customers. Performs customer service functions including telephone etiquette and basic troubleshooting and problem resolution.

Key Functions and Expected Performances:
Receives and triages specimens

Accessions specimens or tissue materials using appropriate information systems

Enters and retrieves data from multiple computer systems

Contacts physicians, hospitals and other medical staff to advise them of problems, delays and test results

Solves problems and reports unresolved issues to supervisor

Meets established turn around times and/or services standards

Prepare specimens and patient materials for shipping

Prepares specimens for transport using appropriate packing and shipment techniques

Complete laboratory requisitions or forms

Interfaces with courier services to facilitate specimen transport

Monitors turn-around time for send-out tests

Communicates with outside laboratories providing information as needed

Provides general clerical support

Maintains files and records

Transcribes documents which could include knowledge of medical terminology

Scans or copies documents

Provides customer service

Communicates information accurately by phone or fax

Demonstrates excellent telephone skills and etiquette

Troubleshoots customer concerns and complaints and reports unresolved issues to supervisor

Basic Qualifications

Job requires High school graduate or GED and 3 years of experience or the equivalent.

About this company
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Located in Nashville, Tenn., and operating at a global crossroads of teaching, discovery and patient care,Vanderbilt University and Medical...