Store Manager - 2311 - Norman, OK
Sears Holdings Corp. - Norman, OK

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  • Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.
  • Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager):
  • Minimum of 2 nights per week
  • Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday)
  • Follows the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up.
  • Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments.
  • Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards.
  • Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.
  • Executes the client’s (brand/business) plan consistently across all departments and provide ongoing fact based feedback.
  • Consistently delivers acceptable results as measured by the Location Balanced Scorecard with an intense focus on customer service and sales growth.
  • Focuses and invests time on customer facing activities and processes.
  • Ensures the store is “Location Certified” and every associate is “Role Certified” to do his/her job; has primary accountability for Assistant Store Manager and Lead “Role Certification.”
  • Monitors and proactively addresses outliers, e.g.; customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance as measured by appropriate outlier report scorecard/dashboard.
  • Embeds the Company return policy and Pledge of Fairness.
  • Creates and maintains a culture of winning that resonates with associates.

  • Expects and inspects retail core processes and “clean and bright” standards.
  • Expects and inspects execution of client’s merchandising and operating plans.
  • Provides first person coaching on the execution of action plans based on daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer interactions.
  • Is the customer advocate and surfaces opportunities to improve the end-to-end customer experience.
  • Teaches, models and leads ways to satisfy customers, finds ways to say yes, e.g., helpful associates, complaint resolution, Store to Web.
Leadership and People:
  • Personally supports, coaches and develops team members, creating an environment where our associates can be successful.
  • Facilitates dialogue between front-line associates and the store leadership team.
  • Focuses the entrepreneurial energy of the team on delivering over the top customer service and associate pride.
  • Builds a strong bench of talent and strive to develop people for internal promotion.
  • Leads and embeds all Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.)
  • Understands, leads, and embeds a standardized operating model that will earn preferred provider status in every store.
  • Rigorously inspects compliance with our operating model for consistency across all departments.
  • Executes and supports the client’s plan utilizing outlier reporting, scorecards and standardized reporting.
  • Ensures that all initiatives and processes are in full compliance with company policies and practices.
  • Creates a selling culture that will meet/exceed clients’ sales plans.
  • Leads and monitors store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and POS reductions.
  • Achieves all miscellaneous income plans, e.g., merchandise replacement plans, protection agreements, new account generation, gift cards, email acquisition, etc…
  • Achieves controllable cost plans and identify and communicate continuous improvement opportunities.
  • Communicates opportunities and solutions that will allow clients to meet/exceed profit plans.
Disciplined Decision Making:
  • Act as the eyes and ears of the client - provides clients with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc.
  • Utilizes quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities.
  • Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.

Sears Holdings Corp. - 22 months ago - save job - block
About this company
7,206 reviews
Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...