Position Summary : Assist in providing quality healthcare and basic education to PPMSM’s patients by handling the reception area, telephones, cashiering, back office, and lab services for the clinic.
Greet patients and visitors in a positive friendly manner and demonstrate exceptional customer service and professionalism at all times.
Obtaining and evaluating diagnostic testing such as: finger poke, basic vital signs, urine pregnancy testing, and blood drawing
Provide basic patient education general information regarding PP services – Birth Control Methods (BCM), Sexually Transmitted Infections (STIs), Abortion Services (AB) and other PPMSM services
Maintain patient records, checking for completeness, errors, & signatures and enter in Tiger and Electronic Medical Records (EMR).
Triage clinic phone calls, gather patient information, assess patient’s immediate needs and refer calls appropriately to clinicians or as necessary
Facilitate appointment scheduling and distribution of required forms to patient.
Refer patients to other providers for services that are out of PPMSM’s scope.
Conduct patient interviews to include vital signs – blood pressure, height, weight, hemoglobin, pulse, LMP, and patient needs assessment.
Assist clinician or Physician during exam or procedures.
Perform basic lab duties to include pregnancy testing, urinalyses, hemoglobin, and preparing lab specimens for transport to respective laboratories.
Set up, stock, and clean exam rooms, counseling rooms and lab area.
Assess client finances, which may include requests for verifying insurance, health plan authorization, collect fees per PPMSM guidelines, and complete appropriate forms. Remain current on billing procedures and policies.
Promote patient donations.
Understand coding conventions for PPMSM, CPT, ICD-9.
Adhere to strict cash controls following policies and procedures of PPMSM.
Attend and participate in routine health center meetings, chart audits and quality control procedures, and in-service trainings.
Willingness and ability to travel to other clinic locations depending on needs of the business
Other duties as assigned by Health Center Manager.
High school diploma or GED required.
Must possess excellent customer service, communication and organizational skills.
Preferably one year of office experience in customer service with knowledge of medical terminology and procedures.
Planned Parenthood Mid and South Michigan In addition to competitive salaries, offers outstanding health and welfare benefits including medical, dental, vision, disability and life insurance, 403B and a Section 125 Cafeteria Plan. PPMSM also offers paid-time off to full and part-time benefit eligible employees.
P lanned Parenthood Mid and South Michigan is an Equal Opportunity Employer
PPMSM is a drug-free workplace employer and performs pre-employment substance abuse testing.
Planned Parenthood is the leading reproductive health care provider, educator and advocate in the United States. For more than 90 years, the...