Medical Support Assistant
Department Of Veterans Affairs - Jackson, MS

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"To care for him who shall have borne the battle and for his widow and his orphan."

  • Abraham Lincoln

VACANCY ID: 802294

POSITION TITLE: Medical Support Assistant GS-0679-00/00


U.S. Citizenship Required

The incumbent provides the administrative support for activities in a specific clinic, and assistance to the clinical staff in that clinic.

Assistas team staff in obtaining laboratory, radiology, etc. reports from VISTA.

Schedules outpatient appointments for designated team providers.

Uses VISTA eligibility documentation to determine which benefits (inpatient, ambulatory care, medications, pharmacy co-pay, beneficiary travel, eye, dental, prosthetics, etc.) a patient is eligible for.

Processes and transcribes doctors' orders into the proper VISTA program.

Indexes and files health information into the medical record system.

Transcribes physician orders in outpatient setting. This includes, but is not limited to: ordering of diagnostic tests, processing admissions, coordinating with the HIMS transfer file clerk to request medical records from other facilities, referrals to ROI for processing veterans' requests requests for medical information from VA records, etc.

Completes necessary disposition entries into VISTA daily for scheduled outpatient visits under "check-out Functionality" to ensure proper workload credit and statistical information is maintained for the medical center.

Enters data into VISTA relative to demographics, insurance data financial data. Ensures that this data is verified, when appropriate, during the patient's visit to the medical center.

Discharges patients from clinic(s) when treatment is complete.

Enters no-show information for patients who fail to report for scheduled appointments and rescheduling patients for the future as determined by the physician. Ensures patients are involved and informed of all scheduled appointments to minimize rescheduling and no-shows.

Completes medical record processing in accordance with established time freames. Has full responsibilty for assemble, availability, set up and review of all medical records for the clinic team members, assures all appropriate lab/xray results are available prior to scheduled appointments.

Assures a review of charts for all clinic failures to return by a provider for a determination as to whether to discharge, reschedule, or contact any of the patients who failed to report for their appointments. Assures that patients are notified of their pending appointments when consulted from other services.

Comes into daily and frequesnt personal and telephone contact with a variety of individuals including physicians, nurses, technical support staff, veteran patients, families of patient, contracted transportation companies, contract nursing homes, HOPTEL management, ets. "People skills" must be exceptional.

Treats patients courteously and enthusiastically. Assures patients are comfortable and are seen for their appointments in a timely manner.

Has a working knowledge of all service activities and operations of the Ambulatory Care Clinis.

Coordinates consultations and referrals of patients to other specialty services and schedules patients for future appointments in accordance with physician clinic profiles and input from the patient.

Incumbent must analyze, interpret, and implement regulations accurately to reflect current operatiing procedures and is familiar with precedents concerning changes in regulations or policies. Patient's education may be involved.

Generalized Experience: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants who have the 1 year of appropriate specialized experience, as indicated in the table, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements.

1 year equivalent to at least GS-4

Education requirements: 4 years above high school

Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.

FOREIGN EDUCATION: To receive credit for education completed outside the United States , you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

CONDITIONS OF EMPLOYMENT: (Failure to comply may be grounds for withdrawal of an offer of employment or dismissal after appointment)

Applicants must be citizens of the United States .
Applicants tentatively selected for certain designated positions may be subject to a random drug screening for illegal drug use. Applicants who refuse to be tested will be denied employment.
New Appointees will be subject to a background investigation to determine suitability. Male applicants born after December 31, 1959, must certify at the time of appointment that they have registered with the Selective Service system or are exempt for having to do so under Selective Service law.
Applicants must not be listed on the Department of Health and Human Services (DHHS) Office of Inspector General Sanctions database.
Applicants selected for positions through this announcement may be subject to a one or two year probationary period.
38 U.S.C. 7402(d) and 7407(d) requires that persons appointed to direct patient-care positions must possess the required basic proficiency in spoken and written English.
Applicants must submit a resume and OF-306 Declaration of Federal Employment application.

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, your resume and supporting documentation will be compared against your responses to the occupational questionnaire. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

INCOMPLETE APPLICATIONS will receive a rating of IFM (ineligible due to missing forms). Requests for reconsideration will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, fax transmissions, delays in mail service, etc.

Only send documentation as requested/required by this announcement and that directly supports your qualifications for this position.

The Federal government offers a number of exceptional benefits to its employees. The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. For additional information visit:

Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans. For additional information visit:

Leave - Most Federal employees earn both annual and sick leave. For additional information visit:

Life Insurance - The Federal Employees' Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance, for additional information visit:

Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For additional information visit:

Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For addtional information visit:

This link provides and overview of the benefits currently offered to Federal employees.

1. If you are a current career or career-conditional Federal employee or former Federal employee, you must submit a copy of your latest SF-50 "Notification of Personnel Action" and/or a copy of the SF-50. Also, you should submit your most recent performance appraisal.

2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.

3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. - 19 months ago - save job - block
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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...