Account Service Associate is client facing. Key role in day to day servicing of University clients resolving claim and eligibility issues for student insurance program. Must be able to multi-task, problem resolution skills and client relationship skilss.
The highest level of education desired for candidates in this position is a Bachelor''s degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/Life, Accident or Sickness License is required within the first 90 days of employment.
Functional - Sales & Service/Account Management/1-3 Years
Functional - Customer Service/Customer Service - Plan Sponsor - Account installation/1-3 Years
Functional - Customer Service/Customer Service - Plan Sponsor - Billing premium & reconcilliation/1-3 Years
Functional - Marketing/Sales support/1-3 Years
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User
Technical - Desktop Tools/Microsoft Word/1-3 Years/End User
Technical - Desktop Tools/Microsoft Explorer/1-3 Years/End User
Service/Demonstrating Service Discipline/FOUNDATION
Service/Providing Solutions to Constituent Needs/FOUNDATION
Service/Improving Constituent-Focused Processes/FOUNDATION
Leadership/Collaborating for Results/FOUNDATION
Service/Working Across Boundaries/FOUNDATION
Leadership/Driving a Culture of Compliance/FOUNDATION
ADDITIONAL JOB INFORMATION
Please note that benefit eligibility may vary by position. Clickhereto review the benefits associated with this position.
Aetna does not permit the use of tobacco related products or drugs in the workplace.
Job Function: Sales and Service
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