Service Express Attendant (Bell/Valet)
The Westin Philadelphia - Philadelphia, PA

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Job Description
Two part-time positions available serving guests in hospitable manner to ensure positive guest experience during arrival and departure.

•Show guests to room assisting with their luggage.
•Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
•Check luggage for hotel guests both for day and overnight.
•Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
•Open doors and greet guests in a friendly and courteous manner.
•Safely and properly park guest vehicles
•Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
•Post the daily events board and entertainment board in the lobby.
•Maintain an open communication line through all shifts by proper use of intershift log.
•Deliver messages and valet to guest rooms.
•Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
•Assist front desk with key inventory twice weekly.
•Comply with attendance rules and be available to work on a regular basis.
•Perform any other job related duties as assigned.

Experience, Skills and Knowledge
•Drivers license required; manual transmission ability preferred
•High school diploma or equivalent required.
•Hotel experience preferred.
•Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
•Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report.
•Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
•Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs.
•Ability to stand, walk and/or sit and continuously perform essential job functions.
•Perform tasks requiring bending, stooping, kneeling and/or walking.
•Must have the ability to communicate in English.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer M/F/V/D

HEI Hotels & Resorts - 16 months ago - save job - block
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