Director of Operations
Fairmont Hotels & Resorts - San Jose, CA

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Responsibilities for this position would include the following:

  • Assist in the planning and directing of the hotel operation by ensuring that guest and employee expectations are consistently exceeded.
  • Assumes all responsibilities of the General Manager in their absence.
  • Oversees all Operational Departments in the Hotel.
  • Ensures that monthly financial outlooks are accurate and on target.
  • Plays an important role in yield management for rooms and food & beverage.
  • Be a key player in development and capital projects from an operations viewpoint.
  • Ensures the implementation of Fairmont's Operational Standards.
  • Ensures the smooth operation and coordination of the Operating Departments through their respective Department Heads.
  • Assists in staff planning and maintenance of productivity levels.
  • Functions as a key member of the Hotel Executive Committee and Leadership Team.
  • Coordinate all insurance and legal issues.
  • Lead departments in maintaining a superior level of guest satisfaction.
  • Lead departments in maintaining superior colleague satisfaction.
  • Senior Operations Management experience in both Rooms and Food & Beverage.
  • Minimum (5) five years experience in senior management positions in a luxury hotel environment.
  • Strong working knowledge of budgeting operations plans.
  • Diploma/degree in Hospitality Management or other Business-related field of study preferred.
  • Must be computer literate with working knowledge of Excel, Word, PowerPoint, Access, and Windows programs. Familiar with Micros and Delphi systems helpful.
  • Results-oriented with the ability to be flexible and work well under pressure.
  • Strong analytical and leadership skills and the ability to make sound business decisions.
  • Ability to direct Department Heads to ensure objectives are achieved.
  • Exceptional interpersonal and guest relations skills.
  • Proven team-builder with outstanding motivational skills and coaching ability.
Fairmont is proud to be an Equal Opportunity Employer.Feel free to visit our website at to find out more about our company.


The Fairmont San Jose

About this company
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Fairmont Hotels & Resorts is a Canadian-based operator of luxury hotels and resorts. Currently, Fairmont operates properties in 16...