Sr. Systems Engineer (Linux)
OpSource - Santa Clara, CA

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OpSource is simply a great place to work. Founded in 2002, OpSource provides cloud and managed hosting solutions that enable businesses to accelerate growth and scale operations while controlling costs and reducint IT infrastructure support risks. Headquartered in Santa Clara, with operations in California, Virginia, the UK, Ireland and India, more then 600 enterprises, service providers and Software-as-a-Service ISVs rely on OpSource’s expertise, experience and cloud automation technology to operate high-availablity, business-critical hosting environments. Over the last few years OpSource has continually been singled out as a leader in our space. Impressive – don’t you agree?

We are looking for a Sr. Systems Engineer (Linux) to join our team!

The Sr. Systems Engineer (Linux) interfaces with multiple members of the OpSource and customer teams on a technical and customer service level. The SE demonstrates an enterprise view and understanding of systems and technologies. The SE is responsible for system design, installation and maintenance of hardware products, installation and maintenance of operating systems, enterprise-wide implementation of new system management, monitoring and planning tools/processes, fundamentals of security, installing third party software, back up configuration and restoration of files, system patches, security updates and system upgrades. This includes managing service contracts, and documenting systems in accordance with company standards. The SE serves as a point of escalation and review for issues or concerns identified by the customer or the monitoring system on a 24x7 basis.
What we will expect you to do:
  • Provide project leadership and develop solutions to improve the environment and enhance service reliability
  • Provide sales support to assist in determining customer needs and projecting requirements based on customer input
  • Responsible for designing networks and solutions to best meet customer needs as well as making an presending recommendations to improve existing infrastructures
  • Designing networks and system solutions based on customer requests and needs
  • Presenting customers with recommendations regarding hardware and systems software.
  • Installing hardware and software, maintaining appropriate maintenance levels and tuning.
  • Evaluating, recommending, installing and configuring hardware and software to meet customer requirements
  • Installing and configuring tools for event monitoring, capacity planning, performance monitoring, etc. and making recommendations based on results
  • Performing system software upgrades including planning / scheduling, testing, and coordination, and maintaining integrity of the operating system environment
  • Responding to outages both during normal business hours and in an after-hours, on-call capacity
  • Producing documentation for use in configuration, repair and troubleshooting of hardware, software and network operating systems
  • Coordinating and interfacing with outside vendors, end users, other department team members, and service providers to resolve issues.
  • And much more….

Here's what we are looking for in candidates for this job:
  • Experience in technical concepts coupled with the ability to communicate complex technical information in straightforward terms
  • Experience with and a broad understanding of implementing and managing complex technical projects with the ability to solve technical problems
  • Develop and maintain installation and configuration procedures and document them.
  • Contribute to and maintain system standards.
  • Experience with hardware and software troubleshooting, service contract management and issue resolutions.
  • Research and recommend innovative, and where possible automated approaches for
  • system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
  • Pro-active, hands-on and able to train and motivate others
  • Willingness to thrive and succeed in a fast-paced, dynamic 24x7 environment
  • Ability to identify and implement standardized processes across the operation environment

Key abilities required:
  • Able to effectively communicate with clients, team members and management alike in order to drill down to the root cause of a problem
  • Able to see opportunities for improvement in our business, coupled with a clear process focus
  • Able to solve problems - a person with a logical and analytical skill set
  • Expertise in deploying and managing Linux servers. Redhat and CentOS skills desired. Ubuntu and Debian is a plus.
  • Experience with configuring, deploying, and troubleshooting Linux clustering solutions such as RedHat Clustering Suite (RHCS), or the tools and utilities provided by the linux-ha project.
  • In depth knowledge of hosting services and technologies. Such as: DNS, AD, Apache, PHP, Tomcat (java), ColdFusion Server, Oracle Weblogic, and eMail (Sendmail/Postfix) services
  • Working knowledge of Database applications and principals. Such as: Oracle Database (RAC included), Mysql – and noSQL applications like MongoDB.
  • Working knowledge of Storage principals (SAN/NAS) and the hardware that provides those services (CIFS/NFS). Experience with any of the following hardware providers and devices is a plus: EMC Clariion (CX3/4) EMC VNX, EMC Celerra, EMC VMAX, 3PAR, Bluearc, NetApp. Familiarity with DRDB also desired.
  • Working knowledge of backup software and principals.
  • Working knowledge of Cisco networking devices. Must understand Cisco ACLs and be able to create proper ACLs for our clients.
  • Ability to manage, maintain, and review monitoring and alert rules – and ensure appropriate thresholds are set.
  • Familiarity of any of the following scripting languages: Bash, Perl, Python, Ruby.
  • Good English language skills

Non-negotiable for us:
  • 5+ years of experience in IT and production Internet environments with expertise on Linux.
  • BS/BA degree or equivalent technical degree
  • Experience and familiarity of cloud products and line of business required
  • Finally, we care about our clients, our colleagues and the environment and we want you to do the same

If you think you have what it takes, we should talk. Contact us today!

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