Flex Customer Service Rep - 0 - 12 hrs/wk. Truckee Bank of the West -
Truckee, CA
Position Summary
Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner. Identifies sales and cross-selling opportunities. Performs routine office and clerical duties. Maintains operational quality and standards. Acts as the customers' first "point-of-contact" with the Bank.
Position Accountabilities
Ensures positive public perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Provides accurate and timely customer service.
Supports the Bank’s sales objectives and campaigns by cross-selling basic products, or by referring customers to other Bank employees responsible for closing sales.
Adheres to Bank’s security and audit procedures.
Protects the Bank's financial interests by controlling and balancing the assigned cash drawer and negotiable items received/disbursed. Maintains acceptable balancing record per established standards.
Processes customer transactions efficiently and accurately. Follow policies/procedures to minimize losses.
Answers telephone inquiries. Directs questions to appropriate Branch personnel. Responds to customer mail inquiries. Researches/resolves customer problems.
Performs routine office and clerical duties (i.e., filing signature cards; preparing bank bag for pickup; night deposit, ATM custodian, etc.).
Performs other duties as assigned.
Job Specifications
Required Education or Equivalent Experience
High School or equivalent combination of training and experience
Required Experience
teller or cash handling experience
Field of Experience
Working knowledge of bank products and services
Administrative/Technical Skills
Customer service skills
Answers telephone and screens calls
Balance figures
Calculator
Filing and typing documents
Operate a ten-key adding machine
Perform math and analysis
Photocopier
Research information
Use fax machine
Detail orientation
Computer terminal
Physical Requirements
Sedentary Work: lifting a maximum of 10 pounds, frequent standing/walking
Flex Tellers can work up to 19 hours per week, depending on the business needs of the branch.
Bank of the West - 9 months ago
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