Summary Providing customers with technical services including but not limited to preventive maintenance, installation, site surveys, demand and emergency services by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Perform maintenance on motion picture projection equipment. Also work on digital signage, sound systems, servers, and power supplies, etc. Performs demand service and determines what the problem consists of and trouble shoots to resolve the problem.
Tests electronic assembly, component or part by connecting to various equipment which could include ohmmeter, voltmeter, ammeter, color meter, resistance bridge, or oscilloscope, automatic or computerized test equipment.
Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves software issues.
Direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products.
Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting.
Install electronic or digital equipment and tests new equipment prior to customer using same.
Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel.
Weekly submission of time sheet and expense reports.
Requires travel up to local travel to each job site. Other travel as required.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Solicits customer feedback to improve service; responds to requests for service and assistance.
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting.
Oral Communication - Listens and gets clarification; responds well to questions.
Written Communication - Able to read and interpret written information. Able to write clear and concise report or operating instructions.
Diversity - Promotes a harassment-free environment.
Ethics - Treats people with respect; works with honesty and integrity; keeps commitments; inspires the trust of others.
Organizational Support - Follows policies and procedures.
Judgment - Displays willingness to make sound judgment based upon the information available and through hands-on field experience.
Planning/Organizing - Develops realistic action plans to resolve maintenance problems in the field or to appropriately schedule work.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Reports to customers’ work site when promised unless delayed by current job. Communicates with customers to know when to expect arrival.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals.
Initiative - Asks for and offers help when needed. Is proactive in addressing potential issues or opportunities with customers.
Innovation - Generates suggestions for improving work.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
Quantity - Completes work in timely manner; works quickly.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year college or technical school and three to five years theatre service technician experience; or equivalent combination of education and experience.
Theatre projection experience desired.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate figures and amounts such as electrical calculations, proportions, percentages, area, circumference, and volume.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have a good working knowledge of computer networks and software. Working knowledge of MS Office products such as Outlook, Word, Excel, etc. Must be able to learn new software quickly. Must know how to upload and download files, trouble-shoot software versioning issues, etc.
Other Skills and Abilities
Knowledge of theater industry; knowledge of mechanical, electrical and design principles and practices. Skill in reading and interpreting technical instructions as applicable to job; ability to use various tools including soldering equipment, hand tools, power tools, scopes, meters and testing equipment. Ability to pay close attention to detail. Frequent travel required. Must have valid driver’s license.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb or balance. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Anything over 50 pounds requires the assistance of another person or mechanical assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and risk of electrical shock. The employee is occasionally exposed to work in high, precarious places, toxic or caustic chemicals, extreme cold or extreme heat.
The noise level in the work environment is usually moderate but can be high if on a job site.
Monster - 11 months ago
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