Forsyth County E-911 Center
Must be able to answers multiple telephone lines, to communicate effectively with persons requesting emergency and non-emergency assistance, to clearly relay information for dispatch or transfer calls appropriately. Ability to take appropriate action when represented with a routine call or a stressful life/death situation; remains calm under all circumstances. Maintain conversation with caller to obtain/verify pertinent information, to administer pre-arrival instructions and to provide comfort until assistance arrives, re-establishes calls on 911 hang-ups. Maintains status of police, fire, EMS, and other responding units at all times to ensure safety of personnel involved, including those working accidents, fires, and hazardous incidents, as well as those on breaks. Must have aptitude to deal well in stressful situations. Performs administrative support tasks as required. Must be able to work shift work. Emergency 911 Centers operate 24/7, holidays, weekends. Shifts cannot be determined until time of hire.
High School diploma or GED; supplemented by little or no previous experience or training. Must successfully pass a background investigation, including a polygraph and psychological evaluation. Must be able to obtain GA P.O.S.T certification. Typing speed of 30 words per minute required.
Must be willing to work all shifts.
Hiring Process for 911 Center:
Submit a completed application online application. Application will be sent to the 911 Center for review. If you are selected to continue the process you will be sent an additional packet of information to complete and will be contacted to schedule the next step in the process.
Successfully complete a typing test. You must be able to type 30 wpm error-free.
In-person interview with Communications Director. (Allow one day)
Complete a polygraph examination and criminal history check. (Allow one to two weeks to arrange and complete polygraph)
Successfully pass a rigorous background check. (Allow at least two weeks in most cases)
Successfully complete a psychological evaluation. (Allow one to two weeks to arrange and complete)
Successfully complete a drug test. (Allow one to three days)
Total estimated time for the entire application process is at least 30-45 days. Depending on the number of applicants that are being processed there may be a longer wait between steps. Candidates not selected for employment will be notified by e-mail of our decision. In the event you are not accepted for employment at this time, you will be eligible to reapply after one year from the date of the notification letter.