Supports the efforts of external Sales, Operations, and Field Representatives and provides a seamless flow of operational and technical information between the company and its client base. The position is also responsible for direct, day to day communications from the customer base to the company
Support the outside sales representative(s) in coordinating job information and data before and after the job. This position requires constant accessibility for the field sales and operations teams during normal business hours. Must maintain contact with the client in order to insure all information and data required before a job is obtained in a timely fashion and all data the client requires after the job has been delivered.
Supports the submission of any order into the Oracle order entry system as per the requirements for the project
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Receive and answer internet email inquiries for standard products offered by the company.
Forward internet email inquiries to the outside sales person(s) as necessary
Receive incoming customer telephone calls from customers and answer questions as possible, and/or coordinate a response from another member of CLI
Return customer telephone calls as necessary
Upon receipt of an order, review the order for completeness. Enter the order in Oracle. Confirm the order back to the customer. Provide all documentation to the Accounting department for the new sales order
Communicate with the customer base to advise them on the status of their orders prior to completion
Follow up on existing quotations to confirm the status
Follow up with the customer after the order has been received to make sure that the order was complete and the customer is satisfied.
Send out customer satisfaction surveys as per the internal ISO process
Other duties, tasks, or projects as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Bachelor Degree or
Two (2) years of experience in one of the following areas: inspection industry, laboratory or marketing. Must be computer literate. Capable of using Microsoft Office, including Excel.
Must exercise independent judgment. Must be proactive and have an enthusiastic approach. Ability to interact effectively with client and company personnel seeking information.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must have excellent communication skills.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver’s license and a good driving record.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.
Travel is not expected to be required
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.