Global Business Process Analyst – Internal GCS Enablement Operations
Symantec - Springfield, OR

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About Us

Responsibilities

Provides the highest level of administrative and technical support. Full proficiency in a wide range of activities. Completion of some tasks may involve creativity and resourcefulness. May encounter a variety of different situations and apply a range of procedures and methods. Under established policies and procedures, independently performs a wide range of duties under general guidance from supervisor.

Some of the main responsibilities are:
  • Internally support Enterprise Account Managers by leveraging business processes and system knowledge
  • Handles calls engaging and supporting internal customers
  • Contribute to development of UAT testing scripts and perform testing
  • Understand and navigate Symantec’s licensing and entitlement programs
  • Generating business reports and producing analytics back to business to proactively engage GCS managers and to identify potential improvement opportunities and root cause analysis
  • Educate customers on self service tools
  • Maintain proficiency in all GCS transactional processes and tools
  • Participate in cross-functional projects of global scope
  • Act as Subject Mater Expert (SME) for specific processes that span multiple departments in GCS and work with GBPO on training and documentation
  • May make recommendations for new procedures.
  • Act independently within defined parameters to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.Qualifications
  • BA/BS degree in business or related field, or equivalent business/office experience preferred.
  • 5+ years of business experience with recent leadership or lead experience in a service, sales or order processing environment that may have included handling customer complaints, resolving customer issues, resolving problems with orders and developing teams.
  • Software industry experience preferred.
  • Highly effective interpersonal, oral and written communication skills.
  • Knowledge of Oracle is highly desirable.
  • Should be highly proficient in Excel and MS Word.
  • Project Management experience.
Experience working on developing business practices and or processes.

A successful applicant should posses the following skills:
Influencing skills
Negotiation skills
Process improvement skills
Leadership skills

Symantec - 16 months ago - save job - block
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Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...