Quality Assurance Manager
Exel - Canton, MS

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Plan and coordinate all aspects of quality assurance activities for a site or sites for a specific client or group of operations, accommodate requests for quality support from site group and communicate policies and procedures in support of the business. Act as the subject matter expert regarding quality and governmental regulations for site group.
Detailed Job Description Accommodate requests for quality support from site group and communicate policies and procedures in support of the business. Act as the subject matter expert regarding quality and governmental regulations for site group. Act as the primary quality assurance customer contact.
Internal interaction/focus: Lead establishment, maintenance and continual improvement of the Quality System. Provide information and guidance to the organization for corrective and preventative actions. External interaction/focus: Function as the company liaison and representative in communications and activities associated satisfying customer and regulatory expectations. Represent the company's interests in continually improving supplier and customer relationships and quality performance.

Additional Responsibilities:
Manage (including planning) the audit process to monitor the quality system and compliance with regulatory and customer requirements. Coordinate ISO registration, if required by customer, and other compliance activities. Interface with and provide reports to Regional Quality Assurance Manager for business unit and corporate quality assurance initiatives. Establish, maintain and continually improve the overall quality system. Provide leadership on key regulatory, customer and 3rd party audits. Develop and implement quality-related training programs for site personnel including management and hourly associates. Track quality assurance metrics for the organization. Assist Site General Manager to develop, distribute and maintain regular management reports. Work in concert with corporate Process Improvement Advisors to focus/direct high-value process improvement activities/workshops. Act as primary customer interface for significant QA related issues/initiatives; coordinate participation of other members of the account team as appropriate. Act as primary advisor to the local operations management team on QA issues/ initiatives (e.g. problem solving, identification and escalation of significant QA issues). Job Requirements BA or BS in related field of study (required) Minimum 3-5 years quality management work experience preferably in a distribution center/warehouse environment. Minimum 2 years supervising or managing a quality system and organization One or more certifications in Six Sigma (CSSGB/CSSBB), LEAN, CQE, CQA, CMQ/OE At least intermediate computer skills in databases, spreadsheets and word processing for tracking, analyzing, and communicating related data. Must be able to input and manipulate data and generate reports, as required, in a timely manner Fundamental working knowledge of statistics Project Management experience Good meeting facilitation skills Good verbal and written communication skills Good presentation skills Sound leadership and management skills Demonstrated history of success in problem solving and achievement of goals and objectives Good training skills & training experience Good analytical and problem solving skills Ability to work with minimum supervision Ability to use good judgment in making decisions and restructuring priorities in a dynamic environment Able to communicate and effectively work with associates at all levels of the organization Ability to read, interpret technical documents and regulations Ability to stand for long periods of time, bend & stoop during audits, investigations, etc Must have good, corrected or compensated senses within normal ranges for sight, hearing, smell, feel Shift First Shift

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Exel is the leading contract logistics provider in the Americas thanks to the hard work of 40,000 associates at more than 500 sites...