LEAN Facilitator
St. James Healthcare - Butte, MT

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In this position, the Lean Facilitator is responsible for driving and integrating Lean process improvement methodology throughout St. James Healthcare.


Assists Lean participants in the development of standardized workflows, instructions and procedures.

Responsible for the tracking and ensuring progress for process improvement events to ensure completed and documented improvements are realized and maintained.

Training of St. James Healthcare personnel on quality improvement principles; strategic priorities and mapping systems, cost savings/standardization opportunities within operations.

Demonstrates project leadership skills and ability to train and facilitate multi-functional teams in problem solving, process improvement and development of control plans.

Use Quality Engineering principles, tools and practices to develop and optimize systems and processes that are aligned with the overall business and the quality vision.

Analyze current state workflows and processes and define opportunities.

Identifies improvement opportunities substantiated by metrics to increase adoption and adherence in key departments, customers, optimized process procedures or workflows to gain efficiencies.

Analyzes data through various analysis tools to measure over time the effectiveness and improved efficiencies gained as a result of the change management process.

Supports the implementation of statistically valid and reliable data collection, input, retrieval, analysis and report generation as well as automation of data collection, retrieval and reporting to eliminate waste and duplication of effort.

Works in collaboration with the SCLHS Vice President of Quality, SJB Chief Operating Officer, Chief Medical Officer and the VP Patient Care Services to ensure the Lean process improvement methodology is integrated into the St. James culture.

Drives change in all facets of the care delivery system throughout St. James Healthcare.

Drives knowledge of and enthusiasm for managed change and Lean project implementation across the organization.

Supports the performance improvement process through the use of clinical informatics as needed.

EDUCATION, EXPERIENCE AND LICENSURE/CERTIFICATION REQUIREMENTS Requirements are representative of the minimum level of knowledge, skills and/or abilities to perform the essential functions of the position.

  • Associate‚Äôs Degree required; Bachelors degree in Business Administration, Organizational Development or a quantitative science preferred.
  • Prior certification or ability to complete Lean Black Belt training within three years of hire;
  • Experience with change management and project management leadership, tools and techniques.
  • Excellent oral and written communication and presentation skills with the ability to effectively adapt content and style to diverse audiences from physicians, nurses senior administrative leaders and other hospital employees.
  • Strong financial analysis and decision support skills.
  • Must be able to work independently and highly productively with minimal supervision.
  • Strong computer skills including master of Microsoft Office Suite, especially Excl, Word and PowerPoint Applications required; Microsoft Project; Avega Decision Support; and statistical process control packages.
  • Comprehensive understanding of business management systems with experience in the business of health care delivery and have previous skill in teaching or coaching leaders without formal authority.
  • BLS FF required within 6 months of hire.

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