Monitor network traffic, Serve as first level of technical support for customer related requests and inquiries. Enters all internal and external incidences into ticketing system, assigns technicians and severity levels. Communicates regularly to customers to assist and/or resolve any technical subject matter that arise. Provides outstanding service in a fast paced Help Desk/Technical Service environment. Answers phone calls and email requests from customers requiring assistance with all areas of ...
From JobCircle.com - 59 days ago
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