Responsible for the full client experience with respect to the use and support of treasury web products, including JPMorgan ACCESS in a Technical Support Help Desk role. Provide professional, courteous, and competent technical and procedural telephone support to clients for web and PC based treasury products and services.
Consult with internal and external clients in multiple lines of businesses in the application of Global Client Access product functionality in the treasury and accounting functions. Provide consultative support to clients on cash management, implementation and operational issues, inquiries, "how - to" type inquires on using products, problem resolution, software/hardware recommendations, and security practices.
Document client technical support information, including client configuration changes, troubleshooting information, problem resolutions, sensitivity issues, and security concerns. Forward relevant information to relationship areas, product management and team management, as required. Maintain high levels of expertise in web and networking technologies.
Provide feedback on product software performance and operational efficiency in the customer environment. Develop specialized skills around the product line and the related technologies and businesses.
Excellent communication, oral, written, and interpersonal skills
Technical proficiency in Windows LAN/PC environments and systems, and in web- and browser-based applications and technologies.
General knowledge of cash management business
Strong customer service skills, call center experience
Strong analytical and problem solving skills
Bachelor degree or equivalent education/work experience
Occasional overtime may be needed
Proficient Spanish Language skills (Verbal, Written and Reading) strongly preferred
Schedule during training will be either M-F from 0830-1730 or 0900-1800
Schedule after training will be M-F 1000-1900 with occasional holidays
US-FL-Tampa-HO1-10430 Highland Manor / 02973
Treasury & Securities Services
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