CIB - Client Service Specialist - Tampa
JPMorgan Chase - Tampa, FL

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130016240

Job Description

Responsible for the full client experience with respect to the use and support of treasury web products, including JPMorgan ACCESS in a Technical Support Help Desk role. Provide professional, courteous, and competent technical and procedural telephone support to clients for web and PC based treasury products and services.

Consult with internal and external clients in multiple lines of businesses in the application of Global Client Access product functionality in the treasury and accounting functions. Provide consultative support to clients on cash management, implementation and operational issues, inquiries, "how - to" type inquires on using products, problem resolution, software/hardware recommendations, and security practices.

Document client technical support information, including client configuration changes, troubleshooting information, problem resolutions, sensitivity issues, and security concerns. Forward relevant information to relationship areas, product management and team management, as required. Maintain high levels of expertise in web and networking technologies.

Provide feedback on product software performance and operational efficiency in the customer environment. Develop specialized skills around the product line and the related technologies and businesses.

Qualifications

Excellent communication, oral, written, and interpersonal skills

Technical proficiency in Windows LAN/PC environments and systems, and in web- and browser-based applications and technologies.

General knowledge of cash management business

Strong customer service skills, call center experience

Strong analytical and problem solving skills

Bachelor degree or equivalent education/work experience

Occasional overtime may be needed

Proficient Spanish Language skills (Verbal, Written and Reading) strongly preferred

Schedule during training will be either M-F from 0830-1730 or 0900-1800

Schedule after training will be M-F 1000-1900 with occasional holidays

Job

Call Center

Primary Location

US-FL-Tampa-HO1-10430 Highland Manor / 02973

Organization

Treasury & Securities Services

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Employee Status

Regular

Corporate Brand

J.P. Morgan

About this company
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At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...