Columbia Southern University
Job Title: Floor Supervisor
Department: Office of the Financial Aid
Reports To: Director of Financial Aid
FLSA Status: Exempt
Hours: Monday through Thursday 8:00 a.m. to 5:00 p.m. and Friday 8:00 a.m. to 3:00 p.m. (extended hours when requested)
Under the direction of the Director and/or Assistant Director of Financial Aid, the Floor Supervisor plans, coordinates, and supervises the operations of their assigned team. The position oversees 7 or more employees. The Floor supervisor is responsible for unit workflow and productivity, employee discipline, and employee evaluations. Assists department head with any employee related issues, to include termination. Collaborates with training coordinator, and assists others in department in carrying out duties as needed.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Monitors and approves absence and time off requests;
Monitors APS and makes corrections as necessary;
Coordinates and monitors phone and chat schedule to ensure adequate coverage;
Maintains attendance controller information for each staff member;·
Interviews with hiring manager as needed;
Maintains daily log of all applicable information to ensure consistency and application of CSU policy;
Monitors daily work flow of staff;
Approves/corrects financial aid awards;
Maintains daily reports to track ratio of error and to identify training opportunities for each staff member;
Maintains perfect attendance records;
Work escalated exceptions, issues and assist with questions; ·
Monitor and disseminate change of program and budget adjustment requests as required;·
Submit ergonomic requests;
Maintain confidentiality to include payroll information, employee records and disciplinary actions;
Work with members of management to ensure departmental goals are met;
Coach and initiate professional development opportunities for staff;
Instrumental in departmental improvement implementation;
Directly supervise seven or more employees in the Office of Financial Aid. Carry out supervisory responsibilities in accordance with the organization's policies and federal regulations. Responsibilities include planning, assigning, directing and monitoring daily work, appraising performance; rewarding; disciplining, coaching, addressing complaints and problem solving.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Minimum of Associate's degree or equivalent and at least two (2) years of related experience in Financial Aid.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Outlook Contact Management systems;
Internet software; Excel Spreadsheet software and Word Processing software.
Other Skills and Abilities
Knowledge of specific department services and related department functions.
Previous supervisory skills and experience.
Proven record of excellent attendance and effective performance.
Ability to guide, train, and instruct.
Ability to conduct cost.
Proficient in various pc based applications, as well as MS Office Suite (Outlook, Word and Excel).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.