Selene Finance, a mortgage loan Special Servicer with locations in Houston, TX, Jacksonville, FL, and Horsham, PA, specializes in loan resolution strategies designed to preserve home ownership and distressed asset rehabilitation. Founded in 2007 to address a specific need in the mortgage industry, we strive to keep borrowers in their homes by making their mortgages affordable. 'Doing well by doing good' is our motto. A positive attitude coupled with proven creative thinking and actions are attributes we look for in all of our staff. If you want to make a difference, Selene is the place for you! Customer Service ManagerIn this essential role, you will be responsible for the performance of the customer service department. You will ensure guidelines are strictly adhered to and monitor the department's daily performance to ensure that all business objectives are achieved by performing the following duties: Direct and manage the Escrow Analysis process; ensure loans are analyzed timely and accurately in accordance with RESPA Manage Payoff Quotes and Payoff Satisfactions process; ensure accuracy and timeliness in accordance with state timelines Oversee the monthly credit reporting and credit correction process to ensure compliance with the Fair Credit Reporting Act Manage all written inquiries/complaints from customers or state regulatory agencies to ensure appropriate action is taken in accordance with RESPA Manage year-end reporting process for servicing to the IRS Monitor outsource vendor relationships to ensure quality of service Establish internal controls to reduce clerical errors and customer complaints Develop and maintain departmental policies and procedures Provide coaching, training and development of staff to make certain company/departmental goals and KPI's are met Prepare monthly reports to Senior Management
Master's degree (M. A.); or four to ten years related experience and/or training Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community Ability to write speeches and articles for publication that conform to prescribed style and format Ability to effectively present information to top management, public groups and/or boards of directors Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations Ability to define problems, collect data, establish facts and draw valid conclusions Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables Knowledge of word processing software, spreadsheet software, electronic mail, internet software, loan servicing systems (such as MSP, Mortgage Serv, etc.) and Metro II credit reporting formatEmployee Benefits: Competitive annual salary depending on experience Paid time off for vacations, holidays, and illness 401(k), discretionary employer contribution Medical and dental coverage Long-term and short-term disability insurance 24/7 Employee Assistance Program Health Care & Dependent Care Reimbursement Accounts To Apply:To respond to this opportunity:https://insperity.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=75270 EOE
CareerBuilder - 12 months ago
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