Specialist Tech Support I
Bally Technologies - New Jersey

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If you think slot machines are just about spinning reels and pull-levers, we’re not interested. If you think slot machines are about developing incredible graphics, software, and interactive and mobile solutions, we’re not only interested, we’re rolling out the red carpet. With offices around the world and positions available in a multitude of specialties, Bally Technologies offers our team members stability, variety, outstanding benefits, and the challenge you have been searching for.

Summary

The person in this position supports all Bally Technologies’ software applications and hardware. Efficiently and effectively handle customer service inquires. Provides prompt resolution to all support related calls

Duties
• Supports and troubleshoots customer and employee problems to determine if the problem is hardware, software, or procedural
• Escalates problems to appropriate resource and follow-ups to ensure resolution to customer satisfaction
• Updates knowledge base on a regular and consistent basis
• Provides technical support for business applications usage
• Maintains a thorough understanding of the product methodology and functionality of the systems
• Performs other duties as needed upon request by immediate supervisor
Training AND/OR Experience:
One year experience in a technical capacity related to technical support or customer service
Knowledge / Skills / Abilities:
Excellent troubleshooting skills
• Ability to make fast and correct decisions in a fast-paced environment
• Universal knowledge of Bally software applications
• Strong telecommunications and detail skills required
• Unix, AS400, and Microsoft applications knowledge preferred
Education:
Bachelor's degree or equivalent customer service, gaming or IT experience
Physical Requirements:
Sedentary

Bally Technologies - 18 months ago - save job - block
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About this company
49 reviews
Bally Technologies helps keep the casinos buzzing. The firm is a leading manufacturer and supplier of casino gaming machines, gaming...