ID Operations Manager
Omni Visions 19 reviews - Nashville, TN

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Nature of Work

This is very responsible work involving the supervision of House Managers and Family Based Case Managers in their area who provide care for developmentally and/or physically challenged clients in group home or private home settings. Activities associated with the job include the recruitment, training and supervision of staff and other resource providers, reviewing the daily notes, documentation and reports completed by staff, serving as a liaison with funding agencies, and reviewing referrals for the area to establish appropriate planning and placement. Incumbents are responsible for the activities of staff and the whereabouts of all clients under their supervision at all times and insuring that required documentation is completed in an accurate and timely manner. The duties and responsibilities of the position require the ability to supervise, support and direct the activities of staff, the ability to react quickly and appropriately to emergency circumstances, and strong interpersonal, organizational and decision making skills. Work is evaluated by the Regional Director through review of work related decisions, ability to interact successfully with clients and their families, ability to effectively support and supervise staff, and documentation of daily events and client goals. Incumbents are on call twenty-four hours a day. Job activities are also subject to annual state audits.

Illustrative Examples of Work

-Serves as a liaison with funding agencies to insure the necessary services to provide the proper transition to care with the organization.
-Reviews the daily logs and other notes completed by staff to insure adequate documentation of clients’ activities and progress toward established goals.
-Recruits, trains and supervises all staff and family based providers in their caseload.
-Insures compliance with all state regulations and HCB waiver regulations and requirements.
-Reviews all referrals for the area and develops growth plans in consultation with the Regional Director.
-Meets with clinical teams, doctors, case managers, etc. to discuss client issues and objectives.
-Insures that staff receive all prescribed training and become familiar with available community resources.
-Insures that household operating accounts are maintained in accordance with acceptable accounting procedures.
-Insures that client checking accounts are maintained in accordance with state guidelines and acceptable accounting procedures.
-Reports all medical and behavioral incidents to the Regional Director in a timely manner and insures that all necessary documentation is completed.
-Periodically attends staff meetings and Individual Support Plan reviews.
-Responds immediately and provides additional help when requested by caregivers and reports the incident to the Regional Director if warranted.
-Schedules meetings for resource teams as necessary to insure timely reports.
-Regularly interacts with clients to determine needs and assist with making progress toward established socialization goals (not less that weekly).
-Makes a personal visit at least monthly to individual’s assigned to Family Based Homes.
-Implements the Agency Supervision Plan as written.
-Coordinates the efforts and communications of Independent Support Coordinators assigned to each individual to insure appropriate outcomes and interventions.
-Provide and document all pre-service and in-service training for all service providers.
-Insures compliance with all reporting requirements related to Incident Management and Abuse/Mistreatment.
-Assists in developing program budgets and determining if adjustments can be made to maintain company goals and objectives.
-Insures that all records of all assigned programmatic and financial activities including daily logs, expense summaries, progress notes, monthly reports, or other reports or information requested by the Regional Director are maintained and submitted in a timely manner.
-Performs related duties as required.

Necessary Requirements of Work

Graduation from an accredited four year college or university with a B.A. Degree in the behavioral sciences, developmental disabilities, or related discipline; a minimum of one year of relevant experience working with developmentally and/or physically disabled individuals; considerable experience supervising the activities of support staff and working in a group home or supported living setting; ability to interact successfully with special needs clients; strong organizational, decision making and writing skills; or any equivalent combination of education and experience to provide the following knowledge, abilities, and skills:

-Knowledge of federal and state regulations pertaining to the training and treatment of developmentally and/or physically challenged individuals.
-Knowledge of the physical and emotional needs of the developmentally and/or physically disabled population.
-Knowledge of proper personal hygiene practices and the nutritional needs of special needs clients including special dietary supplements.
-Knowledge of reporting requirements related to Incident Management and Abuse/Mistreatment.
-Knowledge of Universal Precautions, First Aide and CPR.
-Knowledge of the required pre-service and in-service training requirements to insure compliance with federal and state statutes.
-Knowledge of available resource providers and social service agencies that provide services to clients with special needs.
-Knowledge of clients’ rights and the development and application of Individual Support Plans.
-Knowledge of commonly used medicines for special needs clients including possible side effects and symptoms of improper usage.
-Knowledge of the procedures used to monitor and document the daily activities and progress of clients.
-Knowledge of supervisory techniques and practices including the recruitment, selection, motivation, discipline, and/or discharge of staff.
-Ability to effectively supervise and direct the activities of support staff.
-Ability to supervise the planning and organization of daily activities in accordance with established Individual Support Plans.
-Ability to interact effectively with clients and diffuse potentially problematic situations.
-Ability to maintain detailed notes, logs, and other reports used to document the daily activities of clients.
-Ability to respond to emergency and/or unpredictable situations in a calm, patient, and appropriate manner.
-Ability to perform the physically demanding aspects of the job and be available for emergencies twenty-four hours per day, seven days per week.

Necessary Special Requirements

-Possession of a valid Tennessee or North Carolina Drivers License and the ability to be insured at standard vehicle liability rates.
-Participation and completion of all training requirements required by state regulations and Omni Visions, Inc.

Note: The actual training requirements vary from North Carolina and Tennessee.

About this company
19 reviews