Retail Service Representative I
Andersen Windows & Doors - Massachusetts

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Retail Service Representative I - 15464

Description
FOCUS:

Focus is on providing entry level customer service for delivery partners/customers.

General business knowledge and fulfillment process knowledge is necessary.

RESPONSIBILITIES:

Performs data entry level clerical work related to RbA CORO sales and service, of limited complexity and variety.

Perform administrative tasks associated with job.

Answers telephone and receives visitors; determines nature of business and directs individuals to appropriate staff or supplies information.

Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems.

Searches records and files for specific data.

Post entries in books of account, ledgers or other record keeping logs.

Performs routine typing or word processing of materials, including lists, envelopes and form letters.

Coordinates mailing, copying and other administrative projects.

Maintains stock levels of supplies & brochures.

May perform routine special orders/requests.

Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application.

Serve as a department project team member.

Qualifications
QUALIFICATIONS:

High School diploma or equivalent plus a minimum of 1 year customer service experience.

Basic word processing and spreadsheet skills

Ability to develop and establish good interpersonal relationships.

Demonstrates ability to work and contribute in a team environment.

Good phone etiquette and verbal/writing skills.

General knowledge of products/services.

General knowledge of customers/delivery partners.

General knowledge of department business function and KPI’s.

General knowledge of technical and business tools.

Customer orientation

Flexibility & positive outlook

Listening skills

Detail orientation

Job Customer Service
Primary Location United States-Massachusetts

Organization Renewal by Andersen Corp.

Unposting Date Ongoing

About this company
27 reviews
Windows of opportunity abound for Andersen, a maker of wood-clad windows and patio doors in North America. Andersen offers window designs...