Retail Service Representative I
Focus is on providing entry level customer service for delivery partners/customers.
General business knowledge and fulfillment process knowledge is necessary.
Performs data entry level clerical work related to RbA CORO sales and service, of limited complexity and variety.
Perform administrative tasks associated with job.
Answers telephone and receives visitors; determines nature of business and directs individuals to appropriate staff or supplies information.
Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems.
Searches records and files for specific data.
Post entries in books of account, ledgers or other record keeping logs.
Performs routine typing or word processing of materials, including lists, envelopes and form letters.
Coordinates mailing, copying and other administrative projects.
Maintains stock levels of
supplies & brochures.
May perform routine special orders/requests.
Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application.
Serve as a department project team member.
High School diploma or equivalent plus a minimum of 1 year customer service experience.
Basic word processing and spreadsheet skills
Ability to develop and establish good interpersonal relationships.
Demonstrates ability to work and contribute in a team environment.
Good phone etiquette and verbal/writing skills.
General knowledge of products/services.
General knowledge of customers/delivery partners.
General knowledge of department business function and KPI’s.
General knowledge of technical and business tools.
Flexibility & positive outlook
Renewal by Andersen Corp.
Windows of opportunity abound for Andersen, a maker of wood-clad windows and patio doors in North America. Andersen offers window designs...