Sr Authority Firearms
Sports Authority - Jackson, WY

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Primary Job Functions Customer Service
  • Provide customers with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
  • Demonstrate the ability to listen to and solve customer issues.
  • Understand and be knowledgeable of how to handle customer complaints.
  • Be familiar with Company Customer Service policies.
  • Answer department phones courteously within three rings.
  • Address asset protection issues that may occur in the department in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer.

Sales
  • Accountable for increasing sales, units per transaction and transactions size in the department(s).
  • Sell merchandise at company established prices and ensure discrepancies are addressed and authorized accordingly.
  • Be familiar with hunting accessories and outdoor product and suggestive sell these essential items.
  • Possess hunting and outdoor product knowledge and be familiar with the product knowledge materials and vendor product lines.
  • Be knowledgeable of merchandise on the floor as well as in the backroom, including verification of the current selling price.
  • Keep current on all new product information.
  • Be familiar with the daily advertising and promotions to accurately inform the customer.
  • Communicate to store management any missed opportunities in sales due to product.
  • Act as liaison between store and hunting/outdoor buying team.

Training
  • Understand Learning Management System (LMS) training requirements and participate in LMS courses.
  • Understand and comply with Customer Service Survey Standards
  • Understand and comply with Stop, Serve and Sell training.
  • Facilitate product training for associates in the department and conduct in-store product training meetings.
  • Ensure compliance and execution of company customer service and sales training programs.
  • Monitor, assist and develop associates in sales training and selling techniques.
  • Attend vendor clinics for products related to the department(s).
  • Ensure all Policies & Procedures (P&P’s) are followed in the department.

Floor Stock and Display
  • Responsible for light recovery of department during light customer traffic periods.
  • Responsible for ad sets.
  • Communicate any merchandise processing issues to Department Manager.
  • Responsible for other duties as assigned or developed.

Requirements

Prerequisite skills/experience for position
  • Must be 21 years of age or older.
  • 1-5 years experience in a retail environment or equivalent relevant experience.
  • Strong selling skills, including multiple sales, trading up and other selling techniques.
  • Excellent communication skills.
  • Ability to interact comfortably and enthusiastically with customers and other associates.
  • Ability/flexibility to work any store open hours.
  • Extensive knowledge of hunting and outdoor vendors and products being sold in the department.
  • Considerable sports knowledge and knowledge of the local competitive environment preferred.
  • Understand and facilitate Policies & Procedures (P&P’s) and Audit Procedures, the BATF as well as State regulations and guidelines.

About this company
830 reviews
Sports Authority offers an exciting workplace environment for competitive, talented individuals who are passionate about sports. As a...