Job Title: Service Desk Associate
Reports to: Operations Manager
Position Summary: Primarily responsible for providing customer service, consistent with our Easy Sales and Service standards. Responsible for efficient and effective service desk operations.
General Purpose: Customer Service, Front-end Operations
Role Qualifications:
Must exhibit Easy Sales and Service behaviors in all interactions and communications with customers, associates and management Able to work a flexible schedule Position Responsibilities:
Deliver Easy Sales and Service Process accurate and efficient sale and return transactions Respond and resolve customer requests and concerns Provide an inviting environment for the customers by maintaining a neat and clean area Adhere to all company policies procedures & safety standards Perform other related duties as assigned Critical Success Factors:
Drive customer satisfaction through EASY Service behaviors Drive front end operations to ensure company and service standards are met Exhibit Team CARE values Valued but not required skills and experience:
Customer service experience in a retail environment Cashier experience Reporting to this person: No direct reports
Staples - 18 months ago
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