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The Financial Counselor is the primary contact for patients, physicians, and MHS staff to address special financial circumstances, working through financial situations with our patients including, but not limited to DSHS applications, Charity Care, Paymark arrangements, self-pay discounts, discretionary discounts, and creative financial problem solving. These tasks will be accomplished through established guidelines and the use of good judgment. This position works under limited supervision. Work situations are varied and require a service-oriented individual with strong interpersonal, customer service, collections, telephone skills, discretion, good judgment, and decision-making. Internal contacts include staff, physicians, and management throughout the organization. External contacts include patients, families, insurance companies, governmental agencies, collection agencies, and other third parties.
Two years in patient accounting or One year Customer Service experience and One year medical collections experience
Post high school vocational business course work preferred
MultiCare is an equal opportunity employer that celebrates diversity at all levels of our organization. EOE/AA/M/F/D/V
MultiCare Health System - 19 months ago