Store Manager - RO0003
Sears Hometown & Outlet Stores - Newark, DE

This job posting is no longer available on Sears Hometown & Outlet Stores. Find similar jobs: Store Manager jobs

The Store Manager II is responsible for the overall financial performance (Profit and Loss) of the store. This includes merchandise sales, credit and other miscellaneous revenues, expense management, and achievement of planned cost recovery goals. The Store Manager II is also accountable for customer satisfaction, Associate morale and the reverse flow of Home Delivery inventory from the Direct Delivery, Contract Sales, Retail Stores through the receipt of merchandise from the Outlet Redistribution Center and Vendor Direct Merchandise Receipts. The Store Manager II ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service and both associate and asset productivity. The Store Manager II ensures that Outlet Store presentation standards are maintained at the highest possible level. The Store Manager II is also a role model within the unit for abiding by and holding others accountable for the Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. * Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and Associate morale
  • Selects, coaches and develops strong and effective management and Supervisor/Lead Associates; develops a diverse, high performance team; sets and manages high standards, which include taking decisive action with underperformers; and focuses on positioning high performers for growth opportunities within Sears
  • Holds store team members accountable for their individual contributions based on their roles and responsibilities
  • Manages the customer experience within the stores
  • Serves as the Customer Solutions Champion (CSC)
  • Adheres to operational and selling processes (i.e., Shipping, Receiving, Pricing, Acct. 112, Deluxing, and Testing) and ensures performance standards are met
  • Manages all Human Resources (HR) transactional processes including staffing and training; assists in action plans to improve performance
  • Ensures consistency of operational processes within the store. Accountable for maximizing protection agreements, credit and other miscellaneous income opportunities within the store
  • Monitors and reacts to profitable revenue opportunities and aggressively support Vendor liquidation opportunities to improve gross margin and cost recovery
  • Represents the Outlet Store Organization to all Sears partners within the local market
  • Understands and communicates to District and Home Office Staff, ideas or activities that would lead to cost recovery improvements
  • Ensures that the store operates in full compliance with applicable laws, regulations and Company ethics policies
  • Provides a safe working environment for both Associates and customers
  • Partners with Product Service on merchandise repair issues
  • Manages merchandise receipts, repair and the shipping process through the Outlet Redistribution Center (ORC)
  • Follows through with ORC team on communication with regard to backroom/store operations and merchandising directives Core * Differentiating Responsibilities of a Store Manager II from a Store Manager I
  • Balances inventories -- accountable for proper mix of merchandise in Outlet Selling (OS) stores
  • Creates and maintains freight lanes of merchandise ready for immediate shipment for each OS store within the market
  • Communicates inventory gaps/overages to the Inventory team
  • Forecasts inventory needs for the market
  • Ships quality saleable product and monitors returns in OS stores
  • Performs other duties as assigned
Education: Bachelor's level degree 3-4 years experience. * Understand merchandise flow from vendor to customer
  • Overall computer literacy
  • Strong drive for results
  • Action oriented, with strong skills in execution
  • Strong coaching and associate development skills
  • Courageous leadership skills
Ability to manage multiple priorities simultaneously
  • Ability to focus on critical issues and activities
  • Knowledge of retail business and Outlet Store operations
  • Strong business acumen and financial literacy
  • Change management skills
  • Ability to pay attention to detail

About this company
9,578 reviews
Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...