The Company operates 24 hours a day and 7 days a week, so operational
demands require variations in shift days, starting and ending times,
and hours worked in a week.
The Room Service Server takes
food orders, prepares room service trays, delivers trays and obtains
payment and pick-up trays in safe and efficient compliance with
policies and procedures, brand standards and federal, state and local
regulations. Process guest checks in compliance with cash handling,
credit card and room charge policies and procedures. Delivers VIP
amenities and other assigned duties. Promptly reports emergencies,
accidents, injuries, missing articles, damage, engineering items and
safety hazards to management. Reports any deviations from policies,
procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags
and proper guest greeting. Knowledgeable on hotel facilities and
services to assist guests as appropriate. Ensures all communication
containing Company, hotel, brand and guest information is consistent
with privacy policies, practices and regulations. Impresses guests
with quality and timely service in a pleasant and friendly manner.
High school education or
Alcohol awareness certification
and familiarity with hospitality industry practices preferred.
Ability to understand and provide friendly guest
service. Ability to
understand and comply with proper food handling, serving techniques
and federal, state and local serving guidelines. Ability to properly process checks and payments in
compliance with policies and
Ability to timely compile facts/figures, identify and
investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on
policies and procedures.
Ability to operate a computer, calculator, phone and
other office equipment.
Attention to details with good organizational and efficient
time management skills.
Consistent professional attitude and
behavior with effective listening and communication skills. Ability to work in a fast
paced environment, sometimes under pressure, while remaining flexible
Omni Hotels - 23 months ago
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business...